Customer Services and Central Administration Officer

Position: Customer Services and Central Administration OfficerHours: Full time, 35 hours per weekContract: PermanentLocation: Office-based in London N4 (with some flexibility to work remotely 1 day per week)Salary: Starting from £26,384 per annum, plus excellent benefitsSalary Band and Job Family: Band 1, CharityYou’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.About usWe make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.About this jobThe MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of income types on our CRM, providing admin support through management of your supporter care inbox and provide health and safety cover for the office you’re based in - the office location will depend on which of our locations are closest to you.This is an office-based role, with staff working from home 1 day a week upon successful completion of a six-month probation period.Closing date for applications: 9:00 on Monday 27th July 2026Interested?More information can be found by downloading the attached documents in ‘supporting documents’ and then to apply for this role please submit the following:An updated CV.A supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description.Equal Opportunities We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Disability Confident Employer We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.More about our employee benefits: We have a wide range of employee benefits including (but not limited to): Encouraging work life balance38 days paid annual leave (including bank holidays), pro-rata for part-timeMore annual leave entitlement, based on length of employmentSmart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) Flexible working options Caring for you and your family Generous sick pay entitlementMore sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and informationSpecial leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)10 days paid disability leave a year, pro-rata for part-time 10 days paid carers’ leave a year, pro-rata for part-time Cycle to work scheme Death in service schemeNew family-friendly benefits, including paid leave:In the event of miscarriage or still birth To support fertility treatmentsFor antenatal appointments for both parentsThinking about your finances Enhanced salary sacrifice pension schemeDiscounted season ticket loan and interest-free emergency loansGive as you earn to support other charities of your choice before taxNew employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at workPersonalised development plans with a wide range of training courses and opportunities to source additional training options with your line managerYearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normalSafeguarding We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.We recognise our particular responsibility to make sure vulnerable adults and children are protected.We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.Your right to work in the UK You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.No agencies please.