Second Purser (Crew/Pax) - Luxury Cruise Line

Second Purser ensure smooth Clearance for all crew in accordance with advised Port requirements and OCI / RSSC policies;

; Ensure accurate financial reporting of crew accounting, maintenance of crew systems and payroll compliance in accordance with OCI / RSSC policies;

; Facilitate information flow to Department Heads, Shipboard Management and OCI / RSSC Corporate;

; Liaise closely with Training & Development Manager / HR Manager on board to ensure good relations are maintained and information is shared between all on board

;

Guest / Crew Experience

Demonstrates a genuine concern for guests’ wellbeing at all times and pro-active approach to problem solving;; Treats crew members as the internal customer; Operational and Administrative

• All communications with port agents for port clearance requirements and pre arrival notifications for crew.

• Preparation of clearance papers for each port.

• E-mail daily crew manifests and movements to shore side and port agents.

• Prepare Crew Landing forms and send crew landing forms to port agent.

• Attend ship's clearance along with Crew Purser.

• Confirm crew figures in MXP and Fidelio balance to actual crew count each day.

• Assist Crew Purser and Crew Administrator with crew sign ons and offs.

• Assist Crew Administrator with sign on crew photos in Fidelio and MXP.

• Prepare and print crew passes.

• OCI Uniforms requisitions for sign ons.

• Assist Crew Administrator in preparing sign off package - pre employment medicals, rejoining letters etc.

• ICS flights from ICS database.

• OCI flights to OCI crew.

• Assist at full crew checks.

• Assist escorting crew signs off through Customs in terminal in USA.

• Check Crew out of Fidelio

• Maintain ships articles for sign offs, sign ons and Master's signature.

• Assist Crew Administrator in updating MXP and Fidelio where required on large turnover days.

• Overall responsible for all passports and seaman's books and Yellow Fever certificates.

• Assist Crew Administrator with passport / seaman's book check to crew list before and after hand out / return and distribution / collection.

• Assist Crew with general queries along with Crew Administrator.

• Take Crew cabin maintenance requests.

• Crew lost luggage follow up with port agents.

• Update victualling and voyage report daily.

• Position Changes in MXP for Non OCI Crew.

• Advise Department heads of position changes.

• All OCI and concessionaire Seaman's Books Applications.

• Monthly update of crew sign off dates in Fidelio & MXP (sign off tab and crew contract tab) from the final vacation schedule.

• Prepare MCV for Australia when required.

• Attend Crew Welfare Meetings and assists with Crew Welfare activities

• Cover Reception desk for meetings

Finance

• Sets up US crew in payroll in MXP as Taxable.

• Collects W4 and all US taxes paperwork and sends to shore side.

• Prepare expense reports.

• Data entry of expenses and deductions.

• Data entry Deck and Engine Overtime & balance against payroll journal entry.

• Data entry of medical commission and foreign currency commission.

• Responsible for Crew cash advance – reports and payout.

• Prepare cash advance reports and data entry of cash advances.

• Balance Payroll Journal Entry to Additions & Deductions Sheet and review the wage components according to the GL Journal entry before EOM.

• Print and distribute crew pay slips EOM.

• Administer payroll confirmation report – ensure all signed etc.

• Assist with EOM payroll package.

• Assist Crew Purser with Crew time and attendance system.

• Review crew open balance report to monitor crew spending.

• Take cash payments for crew accounts during crew hours.

• Sell foreign currency to crew and provide US $ change to crew.

Training and Development

• Supports and guides Crew Administrator

• Trains, coaches and leads crew to consistently superior levels of performance;

• Creates and maintains a positive work environment;

• Models excellent leadership behavior;

• Promotes, participates in and actively suggests enhancements of the Signature Service program.

Safety

• Will participate in crew and passenger safety drills according to instructions from ship’s command;

• Comply with company safety and pollution prevention regulations;QUALIFICATIONS / REQUIREMENTS

• Systems

o MS Office Suite (Word, Excel, PowerPoint)

o Fidelio Cruise including Cruise Management, Quick Check In

o Micros Fidelio Point of Sale

o NVS – Visual Reservation System• Hospitality Background preferred

• Travel industry and previous shipboard experience ESSENTIAL

• Experience in crew operations preferred

• Understanding of the highest level of service

• Excellent administrative skills

• Strong leadership skills and practice "leadership by example

• Outgoing personality, open minded and flexible

• Ability to work in an international environment

• Ability to perform well under pressure

• Excellent appearance and excellent social skills

• Well organized

EDUCATION

• High School Diploma or foreign equivalent is required

** please include photo on front page of CV and check inbox / spam for a response**