Delivery Manager

We have an exciting opportunity for an experienced Delivery Manager to join Thames Water within our Complaints Turnaround Programme , helping us deliver simpler, clearer and better outcomes for customers and colleagues.

In this role, you’ll work across the organisation to spot opportunities to improve the customer and colleague experience, shape practical solutions, and deliver change that makes things easier. We’re looking for a confident problem-solver with strong delivery focus, resilience and tenacity, who can turn complexity into clear, workable outcomes in a fast-paced environment.

What you’ll be doing as a Delivery Manager

You’ll work closely with agile product and delivery teams to help shape solutions that meet business needs, are thoroughly tested, and reduce risk for customers and the business. You’ll also partner with business teams to deliver smaller change initiatives at pace, always keeping the focus on clear, practical improvements that make things easier.

Key responsibilities include:

• Take end-to-end ownership for assigned initiatives, driving delivery from idea through to implementation.

• Shape initiatives through a customer-centred approach, using business analysis and business case development to support the right outcomes.

• Apply a structured approach to delivery, with strong planning, organisation and focus on outcomes.

• Drive initiatives through to completion with resilience, pace and attention to what matters most.

• Build trusted relationships and collaborate effectively with a wide range of stakeholders.

• Communicate clearly and consistently to influence others and secure buy-in for change.

• Prioritise work based on business need, customer impact and value.

• Listen to end users, understand their needs, and make sure requirements are clearly defined and prioritised.

• Translate issues into clear problem statements and work with delivery teams to develop the most appropriate solutions.

• Measure and demonstrate progress by showing the value and impact delivered.

What you should bring to the role

• Strong stakeholder management skills across all levels, with a customer-centred mindset and focus on making things simpler and clearer.

• Experience working closely with business areas to understand issues, guide discussion and positively challenge assumptions.

• Energy and commitment across the full project lifecycle, from definition and design through to delivery and closure.

• Ability to gather and shape requirements using interviews, workshops, analysis, use cases, scenarios and workflow mapping.

• Experience delivering continuous improvement initiatives within cross-functional teams.

• Ability to quickly understand business environments, future opportunities, challenges and constraints.

• A self-starter with an inquisitive mindset, strong problem-solving skills, resilience and a genuine enjoyment of working in a fast-paced environment.

We would be particularly interested in candidates with:

• A solid working knowledge of Excel and PowerPoint .

• Knowledge and understanding of core Thames Water systems, including SAP IS ‑ U and SAP C4C .

• Strong presentation skills, with the ability to present complex analysis in a clear, simple way to support effective decision‑making.

Base location: Hybrid role, based in Swindon , with occasional travel to other sites for meetings.
We are relocating to new office premises at Newbridge Square, Swindon during 2026.

Working hours: 36 hours per week.

What's in it for you?

• A starting salary of £44,080 and up to £60,000 per annum depending on skills and experience 
• Annual Leave -  26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Wate r

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.