ICT Infrastructure Manager

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Force

South Wales Police

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Role Type

Police Staff

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Business Area

Information & Communication Technologies

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Department

Information Communications Technologies

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Location

HQ, Bridgend

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Grade

PO5

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Salary

£53,451.00 - £57,186.00

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Part/Full Time

Full Time

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Hours per Week

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Type of Contract

Permanent

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Level of Welsh language ability required?

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Shortlisting Date

4 August 2026

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Interview Date

11 August 2026

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Closing Date

16/07/2026, 15:00

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Job Advert Description

Are you looking for your next career step?

Do you want to be a part of an Innovative Organisation?

About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!

The role

We are seeking a highly skilled and motivated ICT Infrastructure Manager to lead a large and diverse team of highly experienced technical specialists as they develop, implement, and maintain South Wales Police’s technical infrastructure.

As an ICT Infrastructure Manager, you will form part of an extended ICT senior management team and play a crucial role in both designing and developing the ICT infrastructure needed for now and the future, ensuring the smooth functioning of our ICT infrastructure on a day-to-day basis. The technical infrastructure is comprised of both on-premise and cloud-based services, which host a range of systems critical to the function of our organisation as well as other emergency services and external partners. Your primary role will be to manage our team of technical specialists. This will involve scoping architectural designs and implementations, agreeing work scheduling, investigating and resolving any infrastructural issues and managing the lifecycle management of configuration items.

Responsibilities

Manage the day-to-day infrastructure operations including servers, network, security and cloud services.

Lead infrastructure projects including upgrades, migrations and system implementations.

Develop and maintain security protocols and procedures for infrastructure systems.

Oversee disaster recovery and business continuity planning.

Provide technical guidance to the infrastructure team and other teams within ICT.

Executing the strategic vision for our infrastructure, ensuring that it is secure, reliable and efficient.

To provide specialist advice and guidance on a range of complex and/or escalated technical issues.

Requirements

Possess any of the following

A bachelor’s degree in an ICT related subject

An ICT related qualification

Demonstratable equivalent skills or experience

Proven experience of managing a team of technical specialists.

Be able to demonstrate substantial experience of working with, and leading technological change at an infrastructure level.

Proven experience of managing day-to-day ICT operations.

Skilled in system integration as well as a sound knowledge of major ICT platforms

Experience in leading infrastructure projects

Strong analytical and problem-solving skills

Where you’ll fit in

The ICT Infrastructure Manager sits within the Technical Delivery section and reports to the ICT Technical Delivery Manager.

Our Information and Communications Technology Department (ICT) has a wide and varied range of responsibilities from 1st line service desk, 2nd line technical support to 3rd line specialist technical architect/design. ICT are also responsible for IT Security management, Service Management, Business Support and Project Management that maintain and continuously improve critical services, software, platforms, and hardware required throughout the full IT lifecycle. This underpins the delivery of secure and timely 24/7 operations for approximately 10,000 users across 100 geographical locations supporting over 20,000 computers including multiple datacentres together with the underlying network, physical and virtual (including cloud services) IT infrastructure.

Benefits Include

Training and professional development opportunities

Local Government Pension Scheme

24 days Annual Leave increasing to 29 years after 5 years employment.

Flexible working dependant of duties

Free on-site parking

On site fitness centre and canteen

Collaborative and supportive work environment.

Cycle to work scheme.

Wellness programmes

SWP Diolch Vectis & Blue light Discount Card

Opportunity to make a meaningful contribution to public safety and community well-being.

Diversity, Equality & Inclusion

As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide.

South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves.

We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation.

Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested.

The successful Candidate must be willing to undergo vetting to MV/SC Vetting.

Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis

As an equal opportunities’ employer, we welcome applications from all suitably qualified persons. However, as Black, Asian and Minority Ethnic candidates are currently underrepresented within the Force, we would particularly welcome applications from ethnically diverse candidates.

To support the ambition of a diverse workforce, South Wales Place is able to offer a Guaranteed Interview Scheme (GIS). The GIS is available for people living with a disability or identify as ethnically diverse.

If you are an applicant who is living with a disability or from an ethnically diverse background (Black, Asian and Minority Ethnic) and would like to be considered under the GIS, you must meet the essential minimum criteria for the role as outlined in the advert and role profile. You should take time to evidence that you meet each of the essential criteria in your application form and/or personal statement and CV.

For more information about the role please contact ***email_hidden***

Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process.

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