ServiceNow ITOM Developer
£60k - £75k per annumFull-time
We are looking for an experienced ServiceNow ITOM Developer to join a growing ServiceNow practice delivering enterprise-scale transformation programmes. This role will focus heavily on ServiceNow ITOM, CMDB and Discovery, helping organisations improve service visibility, data quality and operational efficiency through well-designed and scalable ServiceNow solutions. You will work closely with architects, consultants and client stakeholders to design, configure and optimise ServiceNow capabilities across complex environments. Key Responsibilities
- Design, develop and configure ServiceNow ITOM solutions.
- Implement and optimise Discovery and Service Mapping capabilities.
- Develop and maintain CMDB structures, governance and data quality processes.
- Support CSDM adoption and alignment across the ServiceNow platform.
- Build integrations and automate infrastructure and operational processes.
- Troubleshoot and resolve technical issues across ITOM and CMDB environments.
- Collaborate with stakeholders to gather requirements and deliver scalable solutions.
- Support platform upgrades, enhancements and continuous improvement initiatives.
- Strong hands-on experience as a ServiceNow Developer.
- Proven experience with ServiceNow ITOM.
- Strong knowledge of Discovery and Service Mapping.
- Experience designing and supporting CMDB solutions.
- Good understanding of Common Service Data Model (CSDM).
- Experience with JavaScript, Flow Designer and ServiceNow development best practices.
- Experience working in enterprise-scale ServiceNow environments.
- Strong stakeholder engagement and problem-solving skills.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in ITOM.
- Experience with Event Management.
- Experience with Cloud Discovery.
- Experience working within a ServiceNow Partner or Consultancy environment.
- Opportunity to work on large-scale ServiceNow transformation programmes.
- Exposure to complex enterprise environments.
- Strong career progression opportunities.
- Flexible and hybrid working arrangements.
- Competitive salary and benefits package.
Vacancy posted 7 days ago
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