- Respond promptly to customer enquiries via phone and email, providing accurate information and assistance.
- Process customer orders and ensure timely delivery within established guidelines.
- Liaise with internal departments to resolve any customer-related issues or queries effectively.
- Maintain accurate records of customer interactions and update internal systems as required.
- Support the sales team by providing necessary documentation and information.
- Identify opportunities to improve customer satisfaction and escalate unresolved matters to the appropriate team members.
- Assist in preparing reports and analysing customer feedback to inform process improvements.
- Contribute to the overall success of the office by fostering a collaborative and efficient work environment.
Vacancy posted 5 days ago
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