Premium Customer Account Manager

Customer Account Manager - Norwich - Salary Competitive

My client is a prestigious luxury brand experiencing internal growth, offering you the opportunity to work with one of the most respected names in the market and build relationships with incredible, high-profile brands.

This Customer Account Manager position gives you genuine scope to develop your career whilst networking with premium clients and brands, positioning yourself at the heart of a thriving, prestigious business.

As a Customer Account Manager, you'll have the opportunity to develop winning customer plans that drive sales growth whilst maintaining revenue quality across a portfolio of significant accounts. You'll develop and monitor accurate sales forecasts, manage customer relationships strategically, and create compelling Joint Business Plans that align with both the brand and your customers' objectives. Working cross-functionally across the business, you'll coordinate with internal departments to support new product development launches, manage pricing and product positioning, attend trade and customer events representing the brand to the highest standard, and identify new market opportunities through strong client relationships and competitive analysis-giving you genuine influence, strategic responsibility, and exposure to the full spectrum of account management within a luxury brand environment.

This Customer Account Manager role would suit someone with proven experience of successfully forging and maintaining business relationships, strong customer focus, and the ability to develop consumer-led joint strategies. You'll bring strong commercial acumen with excellent numeracy and analytical skills, solid communication, presentation, and negotiation abilities, and outstanding interpersonal and collaboration skills. Your exceptional time management, firm grasp of revenue management, results-focused attitude, excellent IT skills with project management experience, and proficiency in Microsoft Office and CRM systems will help you thrive, whilst a degree in Business Administration, Marketing, or a related management field would strengthen your application.

Personal Requirements

Essential

Strong customer focus and relationship-building skills
Commercial acumen with analytical ability
Excellent communication, presentation, and negotiation skills
Outstanding collaboration and interpersonal skills
Exceptional time management and prioritisation
Results-focused with problem-solving ability
Excellent IT skills and Microsoft Office proficiency
CRM systems experience
Degree in Business Administration, Marketing, or related field
Composure under pressure
Strong attention to detail

What you'll enjoy as part of the package:

Competitive salary
Opportunity to develop within a prestigious luxury brand
Networking with high-profile, premium clients
Strategic role with genuine account ownership and influence

If this Customer Account Manager opportunity sounds like the right next step for you, get in touch with Emma Baylis or Rebecca Crossfield at Select Recruitment today to find out more.