Account Manager

Account Manager – Total Facilities Management (TFM)

South of England (Regional Portfolio)

Pareto FM
Up to £60,000 + £5,000 car allowance

Full-time | 8:00am – 5:00pm | On-site role

Pareto FM are seeking an experienced and commercially minded Account Manager to take ownership of a key Total Facilities Management (TFM) portfolio within a high-profile client environment.

This is a senior, site-based role responsible for the operational and commercial performance of an established regional account. You will act as the primary point of contact for all service delivery, ensuring consistency, quality, and continuous improvement across multiple locations within the portfolio.

This is an excellent opportunity for someone who thrives in a visible leadership role, enjoys stakeholder engagement, and takes pride in delivering high standards across complex FM environments.

This is a flexible role overseeing multiple sites that involves travel between them and it is not just a 8am-5pm role with work/emergencies that do take place outside of normal working hours. That said, there is a flexible approach with the client whereas additional hours that are worked are recouped with time in lieu

The Role

You will be responsible for the day-to-day leadership and performance of a multi-site TFM contract , ensuring all services are delivered safely, efficiently, and in line with contractual expectations.

Working closely with both client stakeholders and internal Pareto FM teams, you will ensure service excellence, financial control, and strong team performance across the portfolio.

Key Responsibilities

• Full ownership of a regional Total Facilities Management (TFM) account

• Lead operational delivery across multiple occupied sites within the portfolio

• Act as the senior point of contact for client stakeholders

• Ensure consistent delivery of contracted services and performance standards

• Oversee operational teams and service partners across hard and soft services

• Drive compliance, health & safety, and statutory obligations across all sites

• Manage financial performance including budgeting, forecasting, and cost control

• Monitor KPI/SLA performance and implement corrective action where required

• Support mobilisation, transformation, and continuous improvement initiatives

• Manage supplier and subcontractor performance to ensure value and quality

• Produce clear reporting and updates for internal and client governance meetings

• Identify opportunities to improve service delivery, efficiency, and client satisfaction

• Maintain strong working relationships across all levels of stakeholder groups

• Ensure service continuity across all operational areas at all times

About You

• Proven experience in Facilities Management / TFM Account Management

• Strong background in client-facing operational leadership roles

• Confident managing multi-site or complex service environments

• Strong commercial awareness with experience managing budgets and financial performance

• Excellent communication and stakeholder management skills

• Ability to lead teams and influence performance across multiple service streams

• Calm, organised, and solutions-focused under pressure

• Strong understanding of compliance, H&S, and service delivery standards

What’s on Offer

• Senior-level FM role with full account responsibility

• £60,000 salary + £5,000 car allowance

• Opportunity to lead a key strategic regional portfolio

• Strong autonomy with support from senior leadership

• Career progression within a growing FM business

• Exposure to complex, high-standard integrated FM delivery

Why This Role Stands Out

This is a rare opportunity to take ownership of a high-profile regional TFM account where standards are high, expectations are clear, and performance truly matters.

You’ll have the autonomy to lead, the support to succeed, and the platform to make a real impact.