Role: Retail Store Manager – IQOS
Location: Westfield White City, London
Salary: £36,500 to £40,000
Contract: Permanent
Hours: 40 hours per week
Benefits: Competitive salary, performance-related monthly store bonus, pension
Please note: Applicants must be aged 18+ due to the nature of the product.
About IQOS
IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals.
With a mission to create a smoke-free future, IQOS combines cutting-edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.
The Role: Store Manager
We’re looking for an experienced leader who can inspire a team, drive operational excellence, and deliver outstanding store performance. If you excel at coaching, motivating, and developing staff while achieving ambitious sales targets, this is the role for you.
Key Responsibilities:
Lead, coach, and develop a retail team, setting clear performance expectations and delivering ongoing feedback
Drive sales performance and ensure the store achieves or exceeds targets
Oversee all operational aspects of the store including stock management, reporting, cash handling, and opening/closing procedures
Implement strategies to improve store efficiency, customer experience, and team engagement
Maintain high product knowledge and ensure your team is fully trained and confident in communicating IQOS features
Adhere to all compliance guidelines within regulated sector
About You:
Excels at leading, motivating, and developing a high-performing team
Is results-driven and accountable for achieving store targets
Has strong operational knowledge and experience managing all aspects of a retail
Demonstrates strategic thinking and problem-solving skills
Is customer-focused, enthusiastic, and passionate about delivering excellence
Builds strong relationships with team members and stakeholders
Interview Process:
Screening call
1st stage Virtual Interview
2nd stage in person Interview
Take the next step in your retail management career and join us as a Store Manager at IQOS!
INDHP
Vacancy posted 5 days ago
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