Credit Controller

Credit Controller

Location: Hybrid

Salary: Competitive

About the Role

Robert Half are excited to be working with well-established and fast-growing business who are seeking a Credit Controller to join its finance team. With a strong presence across the UK and Ireland, the organisation is built on a collaborative network of regional offices, delivering trusted support to SMEs.

This role plays a key part in managing customer accounts, driving timely collections, and reducing exposure to bad debt while maintaining strong client relationships.

Key Responsibilities

Credit Control Management

• Monitor outstanding balances and ensure timely collection of overdue payments
• Maintain accurate and up-to-date customer account records

Debt Collection

• Chase overdue invoices via phone, email, and written correspondence
• Negotiate payment plans where required
• Escalate accounts where necessary, working alongside legal representatives
• Ensure all activity aligns with agreed payment terms and internal policies

Account Reconciliation & Receipting

• Allocate incoming payments and reconcile customer accounts
• Investigate and resolve discrepancies or queries efficiently

Reporting

• Support the production of weekly and monthly reports on aged debt, cash flow, and risk
• Provide insight into customer payment trends and credit exposure

Collaboration

• Work closely with internal stakeholders to resolve account queries
• Liaise with finance teams to ensure accurate billing and invoicing processes

Compliance

• Adhere to internal credit control policies and procedures
• Ensure compliance with relevant regulations and best practice in debt recovery

Key Requirements

• Proven experience within Credit Control or a similar role
• Strong understanding of credit management and collections processes
• Excellent communication and negotiation skills
• Ability to manage difficult conversations professionally
• Strong organisational and time management skills
• Competent in MS Office, particularly Excel, and accounting systems

Personal Attributes

• High attention to detail and accuracy
• Strong problem-solving ability
• Able to work both independently and as part of a team
• Customer-focused, with a relationship-led approach

Benefits

• Competitive salary and hybrid working model
• 25 days annual leave plus bank holidays
• Option to buy additional annual leave
• Christmas shutdown (subject to business needs)
• Pension scheme and life assurance
• Enhanced family leave and sick pay
• Employee Assistance Programme (24/7 support)
• Access to corporate discounts platform
• Flexible benefits including health, dental, cycle to work and more