Residential Scheme Manager

About The Role

Do you have a background in customer service or customer care? Do you want to relocate to Truro, Cornwall? If so, we want to hear from you.

LiveWest is seeking a dedicated Residential Scheme Manager to support our customers in one of our retirement leasehold housing schemes, where residents live independently . 

We are looking for a Scheme Manager to live on site in a subsidised two-bedroom property. You will be managing 32 flats, over 4 floors.

Key Responsibilities:

• Act as the first point of contact for customers, offering guidance and support.
• Carry out the cleaning to ensure communal areas are clean, safe, and well-maintained and conduct site inspections. 
• Welcome new customers and help them settle into the community. 
• Liaise with contractors, medical professionals, support services, and families.
• Handle sensitive situations with empathy and professionalism.

Why Join LiveWest:

At LiveWest, we are passionate about creating safe, supportive communities where people can thrive. In this role, you will be at the heart of that mission—making a meaningful impact every day. You will benefit from:

• A part-time role (30 hours/week over 4 or 5 days) that offers flexibility.
• Living on site in a subsidised home.
• A supportive team and a company committed to your growth and wellbeing.
• The chance to help customers live independently and with dignity.

This exciting role is being offered on a part time , permanent basis, working 30 hours per week over 4/5 days.

There is a 2 bedroom property available at a subsidised rent of £123 per month and one of the bedrooms is used as an office.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

About The Candidate

To be successful in your application for the role of Residential Scheme Manager , you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Experience in a customer facing role with a focus on improving customer satisfaction.
• Substantive experience in working with people, particularly the elderly.
• Working with Warden Call Systems.
• Working knowledge of Social Services and Support Agencies.
• Customer service and customer care.
• Experience using Microsoft Office Suite.
  Desirable:
• Relevant qualification in Health and Social Care
• HNC / NVQ in Customer Care or equivalent.

Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

About The Company

Our Reward and Benefits:

• Working Style:  Hybrid working with 2 - 3 days in the office to support your work/life balance. *remove if scheme or office based
• Generous Annual Leave:  Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions:  Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks:  Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development:  Invest in your future with ongoing personal and professional growth opportunities.
• Family Support:  Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters:  Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel:  Save with our Cycle to Work and Car Benefit schemes.
• Giving Back:  Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.