Operational Wellbeing and Communication Lead

Bedford

Job Summary

Operational Wellbeing & Communication Lead (Guidance Services)

£50,000 per annum

Bedford

Fixed Term Contract (12 months)

Hybrid Working

Be the driving force behind colleague wellbeing and communication across Guidance Services. If you're passionate about employee engagement, creating meaningful wellbeing experiences, and delivering communications that truly connect with people, this is your opportunity to make a lasting impact on colleague experience across a dynamic, customer-facing organisation.

Why This Role Matters

We are seeking an Operational Wellbeing & Communication Lead to join our team. This role involves translating organisational wellbeing priorities into actionable plans and managing day-to-day operational communications. Reporting directly to the Head of Guidance Services, the successful candidate will play a crucial role in enhancing workplace wellbeing and ensuring effective communication across the organisation.

What You’ll Be Doing

The Operational Wellbeing & Communication Lead will report directly to Head of Guidance Services and will be responsible for:

• Translate organisational wellbeing priorities into a clear, locally delivered plan.
• Own and deliver an annual wellbeing calendar, including events, campaigns, and awareness activities, ensuring they are practical, inclusive, and aligned with operational pressures.
• Manage day-to-day operational communications, planning and delivering clear, timely, and consistent messages using appropriate channels such as Teams, SharePoint, and manager briefings.
• Coordinate wellbeing activities and colleague engagement, organise events, and use feedback to continuously improve activities.
• Act as a liaison between Customer and People & Culture teams, aligning with the wider strategy and providing feedback from operational teams to shape future wellbeing priorities.
• Support operational leaders and line managers by providing tools and guidance to help them communicate effectively with their teams and support team wellbeing.
• Maintain and improve communication channels, ensuring that Guidance Services SharePoint pages and channels are current, engaging, and accessible.
• Measure the impact and effectiveness of communications and wellbeing activities, using data and feedback to refine approaches and improve outcomes.

What You’ll Be Doing

The Operational Wellbeing & Communication Lead will report directly to Head of Guidance Services and will be responsible for:

• Translate organisational wellbeing priorities into a clear, locally delivered plan.
• Own and deliver an annual wellbeing calendar, including events, campaigns, and awareness activities, ensuring they are practical, inclusive, and aligned with operational pressures.
• Manage day-to-day operational communications, planning and delivering clear, timely, and consistent messages using appropriate channels such as Teams, SharePoint, and manager briefings.
• Coordinate wellbeing activities and colleague engagement, organise events, and use feedback to continuously improve activities.
• Act as a liaison between Customer and People & Culture teams, aligning with the wider strategy and providing feedback from operational teams to shape future wellbeing priorities.
• Support operational leaders and line managers by providing tools and guidance to help them communicate effectively with their teams and support team wellbeing.
• Maintain and improve communication channels, ensuring that Guidance Services SharePoint pages and channels are current, engaging, and accessible.
• Measure the impact and effectiveness of communications and wellbeing activities, using data and feedback to refine approaches and improve outcomes.

Person specification

What You’ll Bring

To be successful in this role, you’ll need:

• Strong experience in delivering operational communications and/or colleague engagement within a complex organisation.
• Proven ability to plan and deliver wellbeing or engagement activities in a workplace setting.
• Excellent communication skills, with the ability to simplify and effectively convey key messages.
• Strong stakeholder management skills, capable of working across both operational and central teams.
• Ability to organise, prioritise, and deliver multiple activities in a fast-paced environment.

Desirable

• Understanding of employee wellbeing approaches and engagement methods.
• About Us

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our Values Guide How We Work Together

• Caring – for colleagues and the communities we support
• Connecting – building supportive, positive relationships
• Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

What We Offer

• 30 days’ annual leave plus bank holidays
• Contributions matched 2 to 1 (employer contribution up to 10% of your salary)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

Flexible Working

We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development

We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Important Information About Applying

• Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
• MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact ***email_hidden*** . If unresolved, you may then contact the Civil Service Commission.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Our Recruitment Process

We Keep Things Simple, Fair, And Transparent

Our Recruitment Process

We Keep Things Simple, Fair, And Transparent

Step 1: CV Submission

Applications open: 04th August 2026 I Closing date: 18th August 2026

• Please submit your most up-to-date CV outlining how you meet the essential criteria detailed in the job specification.

Step 2: Telephone Interview

Taking place between: 05th August 2026 – 20th August 2026

• Candidates who meet the initial criteria will be invited to a friendly and informal telephone interview with the Reed team. This is an opportunity to discuss your experience in more detail and learn more about the role.

Step 3: Final Stage Interview

Scheduled for: 03rd September 2026 – 04th September 2026

(Dates subject to change)

Shortlisted candidates will be invited to attend a final interview via Microsoft Teams.

Interviews will last 1 hour and will be conducted by a panel of three.

The session will include a range of competency‑based questions to assess your skills, behaviours, and alignment with the role.

Everything we do aligns with the Civil Service Commission’s Recruitment Principles.

Job Reference: MaPS001242

Close Date: 18/08/2026

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Sabreena
• Email : View email address on uk.workus.org

Recruitment team

• Email : View email address on uk.workus.org