Deputy Operations Manager

Job overview

Applications are invited for the post of Deputy Operations Manager, to deputise for the Service Delivery Operations Manager as required, supporting them in providing strategic leadership for the Trust with regards to Estates IT provision.

Main duties of the job

Based in the Unified Communications department, and reporting to the Service Delivery Operations Manager, you will be responsible for the delivery of operational IT project and programme services, including all aspects of people, enterprise system, information, project and budgetary management.

You will have demonstrable experience of providing senior leadership within a technical environment, and will possess impressive organisational skills, as well as strong leadership skills and the ability to motivate and empower others. You’ll have substantial experience managing technical IT projects and setting up enterprise and information systems, as well as implementing and supporting MS SQL based enterprise information systems in clustered and un-clustered environments.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
-    applied for a Graduate visa
-    or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

This vacancy will close at midnight on the 7th September 2026. 

Interviews dates will be communicated to the successful applicants. 

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. 

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

Essential criteria

First degree or equivalent professional qualification.

Recognised Management Qualification or equivalent management experience.

Evidence of continued professional development.

PRINCE2, MSP or ITIL qualification.

Desirable criteria

Relevant postgraduate qualification.

ITIL Foundation qualification.

Experience

Essential criteria

Substantial experience managing technical IT projects and setting up enterprise and information systems.

Substantial experience implementing and supporting MS SQL based enterprise information systems in clustered and un-clustered environments.

Success in working collaboratively with outsource suppliers to deliver enterprise information solutions on virtualised and standalone systems.

Experience supervising staff to deliver multiple projects to standard and timeline.

Demonstrable success in planning, managing and delivering process and information change to a diverse user base.

Substantial experience in managing a workforce.

Providing advice and guidance to teams and users at all seniority levels.

Participating and leading business meetings, workshops and reviews.

Desirable criteria

Experience of working within the public sector.

Detailed technical ICT knowledge.

Experience of implementing new enterprise systems and services to all user types including customer facing 24/7 teams.

Development, installation, configuration and support of information systems.

Experience managing IT projects in an NHS or Estates and Facilities domain.

Evidenced experience of using the continuous improvement cycle with success.

Success in working collaboratively across multiple professions and services.

Knowledge

Essential criteria

Strong technical knowledge of MS Windows Server and associated supporting IT infrastructures of the CUH Campus.

Strong technical knowledge of SQL based systems and technologies within the NHS.

Commissioning or service planning processes.

The importance of partnership working.

Principles of lifelong learning.

Workforce planning, recruitment and retention.

Patient, user and public involvement.

All areas of project and programme management including risk, issue, communication management as well as plans, quality, business case.

Desirable criteria

Knowledge of radio systems and technologies.

Knowledge of the CUH Estates environment, issues and challenges.

Skills

Essential criteria

Strong leadership skills; the ability to motivate and empower others.

Excellent communication and analytical skills, including: - Interpersonal skills, Liaison and Negotiation skills, Writing and Presentation skills, Data interpretative skill.

Influencing clinicians and managers for service improvement.

Budget and Resource Management.

Developing and implementing policies guidelines and projects from initiation to completion.

Strong IT literacy including database reporting and analysis, advanced MS user.

Strong IT project and programme management skills.

Ability to prioritise work, meet tight deadlines and work independently.

Positive and effective team member.

Workforce and IT Resource Management.

Strong database reporting and analysis, advanced MS SQL skills.

Ability to prioritise work, meet tight deadlines and work independently.

Ability to review and improve end user process.

Desirable criteria

Risk Management.

Health & Safety Management.

Project estimation and cost control.

Ability to train and mentor end users and subordinates.

Additional Requirements

Essential criteria

Willingness to work anywhere in the Trust and to travel, on occasion, within the region or nationally.

The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Desirable criteria

Ability to work flexible hours as necessary to support 24-7 services.

Employer certification / accreditation badges

Documents to download

Apply online now

Further details / informal visits contact

Name

Tara Woods

Job title

Operations Manager

Email address

View email address on careers.cuh.nhs.uk

Telephone number

View phone number on careers.cuh.nhs.uk

Additional information

Available Monday to Thursday 09:00 - 17:00