- Take full operational responsibility for a flagship education campus in Moorgate, ensuring a clean, safe, and well-maintained environment
- Lead the delivery of all facilities management services across the building, with a focus on service quality and user experience
- Act as the primary point of contact for the Campus Director and senior stakeholders, building strong relationships based on trust and performance
- Manage all outsourced soft service contractors including cleaning, security, and waste management
- Oversee hard services provision, including planned preventative maintenance (PPM), reactive works, and asset functionality (e.g. lifts and critical systems)
- Ensure all statutory compliance and health & safety requirements are met and maintained to a high standard
- Lead and manage on-site teams, including two Facilities Coordinators and two direct reports (support roles transitioning into FM career pathways)
- Motivate, develop, and support teams, fostering a positive and high-performing culture
- Challenge underperformance constructively and escalate issues where necessary
- Proactively manage escalations, resolving issues efficiently while maintaining strong stakeholder confidence
- Oversee contractor performance, particularly during mobilisation phases (e.g. upcoming cleaning and security contracts), ensuring improved service outcomes
- Identify opportunities for service improvement and capital works, contributing to long-term site performance
- Maintain a highly visible presence on-site, engaging regularly with stakeholders and campus users
- Support a culture of ownership, accountability, and continuous improvement across all aspects of FM delivery
- Ensure the campus environment supports an exceptional educational experience for students
Vacancy posted 23 days ago
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