Flex Force Co-ordinator

About the role

Manage the day-to-day operation of Flexforce, ensuring bank workers are available, deployed effectively, and matched to the right homes and shifts across the Group.
Act as the primary operational point of contact for Home Managers requesting Flexforce cover, responding promptly to shift requests and working proactively to fill gaps before homes resort to agency.
Maintain an accurate and up-to-date record of all active Flexforce workers, including their availability, preferred locations, role types, competencies, and compliance status, ensuring deployment decisions are always informed and appropriate.
Coordinate shift allocation across the bank workforce, balancing the needs of individual homes against the availability and preferences of bank workers, and managing competing demands across the portfolio effectively.
Proactively anticipate periods of high demand --- including seasonal peaks, planned leave, and known vacancy periods --- and work with Home Managers and Area Directors to ensure Flexforce cover arrangements are in place ahead of need.

Take ownership of growing the Flexforce workforce across all regions and staff groups, working closely with Regional Recruiters to ensure bank worker recruitment is embedded within the wider talent acquisition strategy.
Identify geographical areas, staff groups, or homes where Flexforce coverage is insufficient, and work with the Recruitment Manager and Regional Recruiters to target bank worker recruitment activity accordingly.
Promote flexible and bank working opportunities to prospective candidates, existing HC-One employees, and leavers who may be suitable for flexible bank roles, positioning Flexforce as an attractive and credible employment option.
Support the onboarding of new flexforce workers in conjunction with the Onboarding team, ensuring all pre-employment compliance checks are completed and bank workers are fully cleared before their first shift.
Provide regular reporting to the People Director on Flexforce size, growth trajectory, geographic coverage, and capacity against demand across the portfolio.

About You

Ideally you will have experience of Deputy or Resource Link systems and will understand the social care workforce, Care Homes structure and difficulty in ensuring Care Homes are being staffed safely.

With strong communication skills, you will be able to develop strong working relationships with key stakeholders, promote a strong service delivery ethos and contribute to continuous improvement processes.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

About The Company

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

• Award-winning learning and development
  
• 25 days annual leave
  
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
  
• GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
  
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
  
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
  

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one