Client Management Team Leader
Step into a role where you shape seamless client experiences, lead a motivated small team, and drive meaningful improvements. This is a hybrid permanent role offering 3 days in the office/2 days working from home. Central location, superb benefits package.
As the Portfolio Management Team Leader , you'll oversee the full lifecycle of client portfolio transitions-onboarding, offboarding, and tenancy changes-ensuring everything runs smoothly, accurately, and on time. You'll guide a dedicated team, collaborate with internal stakeholders, and strengthen supplier relationships to deliver consistently high‑quality service.
What You'll Lead
Team Leadership - Coach, motivate, and support a growing team, ensuring workloads are balanced and priorities are clear.
Client Transitions - Oversee end‑to‑end onboarding and offboarding, working closely with mobilisation teams and clients to ensure smooth portfolio handovers.
Tenancy Change Management - Ensure all tenancy changes are processed accurately, confirmed with suppliers, and fully recorded in the company systems.
Supplier Coordination - Build strong supplier relationships, escalate issues when needed, and collaborate with the Supplier Relationship Manager to resolve recurring challenges.
Process Improvement - Identify opportunities to streamline workflows, reduce manual tasks, and support automation initiatives with the Data Team.
Reporting & Compliance - Support reporting on transitions and tenancy activity, ensuring compliance with internal standards and industry regulations.
What You Bring
Strong understanding of utility change of tenancy and invoicing processes
Confident communicator with excellent organisational and problem‑solving skills
Team Leadership experience of motivating a team.
Ability to interpret data and use insights to improve performance
A proactive, detail‑driven mindset with a commitment to service excellence
Adaptability and a collaborative approach in a fast‑moving environment
Please Apply ASAP
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Vacancy posted 23 days ago
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