Team
In Store
Store
Southend
Location
Southend-on-sea, Essex
Contract type
Permanent
Position type
Part Time
Salary
£13.41 p/h
Closing date: 18th June 2026
Retail Quiz
Find out if you fit the role.
Take Your Marks
Could you make an impact at M&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast paced stores.
Let's get started
- Intro
- About the role
- Meet the Team
- Our Support
- Benefits
- Colleague Networks
- How to Apply
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
All the details
Work Pattern
Sunday: 11:00-16:30
Monday: 10:00-14:00
Saturday: 10:30-17:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.· Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.· Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.· At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.· Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.· Flexibility is also vital. You’ll adapt quickly, working where needed with pace.It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Meet the Team
Our Support
Mentorship
It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
Flexible working
We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.
Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
- Wellbeing hub
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
- Giving back
Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
- Pay
Pay
Earn a competitive salary.
- Colleague discount
Colleague discount
After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Please note only contracts of more than 12 weeks are eligible for this benefit.
- Time off
Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
- Life assurance
Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
- Workplace savings
Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
- My Choices
My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
- Cycle to work
Cycle to work
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
- Smart tech
Smart tech
Buy the latest technology with interest-free financing directly from your salary.
- Family friendly policy
Family friendly policy
Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
- Wellbeing hub
- Giving back
- Pay
- Colleague discount
- Time off
- Life assurance
- Workplace savings
- My Choices
- Cycle to work
- Smart tech
- Family friendly policy
Colleague Networks
We want you to feel supported, no matter what.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
End of slider Colleague Networks carousel
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We’ll invite you to take part in an online assessment. This could be before or after your interview.
In-person assessment centre
We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
Decision
After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
- £12.5 - £14.6 per hourEstimated.... " Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone...SuggestedShift workEarly shift
£13.45 per hour
...that this is a weekend role which will involve working Saturdays and Sundays. Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to...SuggestedImmediate startWeekend work- £12.2 - £13.5 per hourEstimated...From serving meals in our Café to preparing pizzas, fresh fish, or meat on Market Street, you’ll play a big part in making our customers’ experience special every day. You’ll work in a fast-paced, structured environment with clear routines and timed activities that...SuggestedFlexible hoursShift work
£13.45 per hour
...Sundays. Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have... ...glasses, therapy etc ~ Free access to round the clock employee assistance program for advice and support ~ Access to Barnardo's Corporate...SuggestedHourly payPermanentImmediate startFlexible hoursWeekend workBarnardo's
Southend-on-Sea, Essex4 days ago- £13 - £15 per hourEstimatedA Vacancy at Mid and South Essex NHS Foundation Trust. Receptionist/Administrative Assistant We have an exciting opportunity for an enthusiastic and motivated individual to join our Medicine for the Elderly/Stroke Department within Mid and South Essex NHS Foundation Trust...SuggestedFull-time
£25.27k per annum
Are you looking for an exciting Charity Receptionist role using your unique qualities, then we want to hear from you. For full details about this varied and rewarding role, please see attached job description. We look forward to your application. Please be aware that we reserve...Full-time- £12.2 - £13.1 per hourEstimated...are maintained with all charity supporters and internal stakeholders. · Support office administration policies and procedures · To assist colleagues in the charity team with special projects as and when required · Provide general administrative support to the charity...Full-timeOn-site
- ...documentation Support communication with parents and carers Assist with general office tasks and organisation Ensure... ...wellbeing Requirements Previous experience in a receptionist or customer-facing role Excellent communication and interpersonal skills...PermanentFull-timeOn-siteImmediate start
- £14.5 - £16.8 per hourEstimated...experienced and reliable Medical Receptionist to provide excellent customer service to our patients and support our healthcare professionals... ...the medical receptionist jobs in Southend-on-Sea: Greet and assist patients as they arrive for their appointments Answer phone...Hourly pay40 hours/weekFull-timeTemporarySummer workOn-site
£15.6k per annum
...Summary Join our busy and friendly healthcare team as a Personal Assistant Apprentice. You will gain hands-on experience supporting senior... ...IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills...ApprenticeshipOn-siteImmediate startMonday to Friday- ...We have an exciting opportunity to join our Radiotherapy Team as our Personal Assistant, you will provide comprehensive personal assistance, secretarial, operational and organisational support to the Radiotherapy Team. Develop excellent relationships both internally and...Part-timeImmediate start
£24.8k per annum
...and inspire both staff and children at Beaumont Community Primary School ? We are seeking to appoint a passionate Administration Assistant for 4 hours and 15 minutes per day, including the cover of lunch duty. You will be working alongside the School Business Manager and...Fixed-term contractOn-siteImmediate start- £12.2 - £13.8 per hourEstimated...Volunteer Retail Assistant Join us at Shaw Trust as a Volunteer Retail Assistant and help us raise vital funds to support communities... ...Whether you prefer to volunteer behind the scenes or to engage with customers, there’s plenty for you to get involved with. We believe...Flexible hours
£26k - £28k per annum
Company: RECXCHANGE Job Type: Permanent Salary: £26000 - £28000 per annumPermanent£12.71 per hour
...As a Catering Assistant, you'll be part of a dynamic, fast-paced team, contributing to a positive and friendly work environment. The role... ...delicious, high-quality food that delights our clients and customers Crafting eye-catching food and counter displays that draw customers...Part-timeShift work£25.95k per annum
...Customer Experience Advisor | S1 | Retail Banking | Southend-On-Sea Branch Country: United Kingdom IT STARTS HERE Santander ( )... ...first point of contact for customers in branch or over the phone Assisting with day-to-day transactions, queries and servicing Answering...Flexible hoursShift workRotating shifts- £12.2 - £13.5 per hourEstimated...We're looking for a motivated and passionate Kitchen Assistant who will be the heart of our operation for CH&CO on a part time basis, contracted... ...delicious, high-quality food that delights our clients and customers Maintaining a high standard of cleanliness of the kitchen...Part-timeFlexible hoursShift workDay shift
- ...We\\'re looking for a motivated and passionate Kitchen Assistant who will be the heart of our operation for CH&CO on a part time basis,... ...Preparing delicious, high-quality food that delights our clients and customers Maintaining a high standard of cleanliness of the kitchen...Part-timeFlexible hoursShift workDay shift
- £12.2 - £13.5 per hourEstimated...friends over a drink. Job Description As a Kitchen Assistant, you’ll play a key part in the kitchen ensuring a busy service... ...you have everything they need to create the perfect dish for our customers. Qualifications As a Kitchen Assistant, you will…...
- £12.2 - £14.1 per hourEstimated...As a Kitchen Assistant, you’ll play a key part in the kitchen ensuring a busy service runs smoothly. You’ll make sure everything is well... ...you have everything they need to create the perfect dish for our customers. Company Description Join us at Flaming Grill, where we’re...
- We are looking for a Pot Wash Assistant to join our team! You will be responsible for ensuring a smooth running back of house, helping our cooks to get customer dishes out safely and efficiently. Main duties include, pot wash, food prep, general cleaning of the kitchen,...Part-timeFlexible hoursRotating shifts
- £12.2 - £13.7 per hourEstimated...removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! With your support as a Kitchen Assistant at the Rayleigh Weir - Harvester, everything will run smoothly! You’ll make sure the kitchen is stocked up, clean, tidy and ready for...Flexible hoursShift workNight shift
£12.71 - £13.5 per hour
...Agency Catering Assistants Needed - Southend-on-Sea & Surrounding Areas Flexible Work | Weekly Pay | Immediate Shifts Available We are currently recruiting reliable and hardworking Catering Assistants to join our agency team, supporting a variety of clients across...Hourly payWeekly payPermanentImmediate startFlexible hoursShift work- ...We have an opportunity for an Assistant Shop Manager to join us in our popular and busy Suez Re-cycle store. This is a part-time position... ...team and shop, all whilst delivering an excellent standard of customer service within the local community. Working alongside the Suez...Part-timeImmediate startWeekend work
- £13.4 - £15.7 per hourEstimated...We're Hiring! As one of the UK's fastest-growing printers, Solopress is expanding again and looking for an experienced Customer Development Executive to join our friendly, hardworking team in Southend-on-Sea, Essex. If you enjoy helping people, solving problems, and delivering...Monday to Friday
£13 per hour
kitchen team member | part time at wagamama, food is life. our kitchens are all about fresh food, prioritising good ingredients and serving dishes that are made to order every time. as a kitchen team member, you’ll prepare and cook the tastiest food for our guests while...Full-timePart-timeShift work£13.06 per hour
We're currently recruiting in our XXXLOCATIONXXXX. Working XX hours per week, paying up to £XX.XX per hour. Kitchen Team Member – Southend On Sea Eastern Esplanade – Premier Inn Hotel Come and be a Kitchen Team Member at Premier Inn in Southend On Sea Eastern Esplanade....Hourly payPermanentPart-timeZero hours contractImmediate startFlexible hours- ...An exciting opportunity has arisen in the the Respiratory service within the Heart & Chest Clinic at Southend Hospital as an Assistant Patient Pathway Coordinator. You will be dealing directly with members of the public as well as hospital staff and will deal with highly...Part-time
- ...join us here and Mid and South Essex Foundation Trust. We are looking for a medical PA to provide an effective, efficient personal assistant and secretarial service to clinical staff. You will act as the first point of contact for users of the Trust, dealing with...TemporaryPart-timeImmediate start
- ...A well-established secondary school in Southend is seeking a reliable and organised Admissions Assistant to join their administrative team. This is a full-time, permanent role, crucial to ensuring the smooth operation of the school’s admissions process and providing support...PermanentFull-timeOn-siteImmediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Assistant. Be the first to apply!
