Field Service Engineer (Stoke-on-Trent)

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a ­­­­Field Service Engineer (Stoke) to join our Network Health team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

A hands on field-based role to repair our parcel lockers on client’s sites, task include Break-fix, Maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.

What you’ll be doing:

• Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.

• Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.

• Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.

• Processing and reporting on assigned repairs using communication channels utilised within the organisation

• Managing tools and components for parcel locker machines.

• Handling systems for managing personnel-related matters.

• Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines

• Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.

• Participating in the development of solutions for new types of parcel locker machines.

• Preparing and updating technical manuals and documentation.

This role will require occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the (Stoke-on-Trent) area to be considered to focus on covering this patch area. The hours are 8:30-17:30 - 5 days a week and we would also provide the van and tools (company use only).

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

You will need similar experience in a Field service technical engineering role on electrical/mechanical equipment and be proficient in the use of hand tools and diagnostic tools (multi-meter).

• Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.

• Strong analytical and troubleshooting skills for resolving complex technical issues.

• Excellent verbal and written communication skills, with the ability to provide technical training

• Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.

• High accuracy in quality control and documentation updates.

• Experience working with diverse teams, including international subcontractors and internal staff.

• Flexibility to travel for service and training activities both in the UK and occasionally internationally.

• Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.

• Effective time management and the ability to handle tools and components responsibly.

We love to reward our people for the great work they do:

Enhanced Annual Leave

26 Days Plus the Option to Buy Additional Days per year

More time for you to relax, explore, and enjoy life.

AXA Health Care

Stay healthy and happy with our top-notch health coverage.

Enhanced Parental Leave

We support you during those precious family moments.

Rail Loan

Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

Volunteering Days

Take a paid day to make a difference in your community

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.