Supervisor - Costa

Supervisor, £21,114.99 per annum, 40 hours per weekAddress: Swansea Services, M4 Junction 47, Penllergaer, Swansea SA4 9GTAs a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional service as we transform the UK’s rest stop experience.What we offer our Supervisors:Annual bonus up to £3,445pa*Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and moreEnhanced benefits, including pension, sick pay, maternity, paternity, and life assuranceFabulous development opportunities including funded qualifications, leading to the next step in the management teamWhat you will be doing as a Supervisor:Leading your teams to achieve and deliver excellent brand standards and customer serviceMaximising profit by driving sales and controlling costsProcessing stock counts and ordersPartnering with the Store Manager in setting targets for the team to achieveSpending time with Team Members to provide coaching and feedback, identifying training needs where neededTaking ownership of customer feedback, responding appropriately in a timely mannerSupporting the team with preparing food and refreshmentsWhat you’ll bring to us:Previous experience of leading or supervising a team highly desirablePassion for delivering a memorable customer experienceGreat communication skills and be comfortable making decisionsAbility to work on own initiative ad make reasoned decisions under pressureYou may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you!Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.Where our customer’s journey pauses, yours just begins.Apply today!*Please note internally this role is called Team LeaderINDTLWant to know what it's like to work for us? Find out from our colleague Fabiana