National Account Support Co-ordinator

About the role

To support the interfaces and interaction between the National Account Manager and Client.

The compilation of key reporting, and support and co-ordinate commercial and operational activities. 

Main Responsibilities

Role and Responsibilities:

• Ensure specified customer reports are compiled and circulated as agreed.
• Support the NAMs in the management of menu changes, promotions, route changes and system changes.
• Liaise as required with all internal departments.
• Liaise as required with the client, including franchisees, distributors and restaurant managers where relevant.
• Provide support to the NAMs in their day-to-day dealings with clients.
• Cover for the other support roles during absence including export
• Manage the audit trail of critical documents such as product sheets.
• Ensure adequate phone coverage in the absence of team members
• Manage new restaurant openings.
• Manage allocations.
• Manage relevant, escalated customer service issues.
• Analysis of key customer performance factors. 
• Manage certain weekly export administration activities. 

You will need

Knowledge/Skills/Experience:

Essential:

• Evidence of providing administrative support to internal and external contacts.  
• Evidence of having worked in a customer facing commercial environment.
• Results oriented but with good attention to detail.
• Excellent computer literacy and strong verbal and written communication skills.
• Excellent excel and Microsoft Office skills to enable report design, hyperlinks, formulas, etc. 
• Enthusiastic and self-motivated. 
• Evidence of working as part of a team.

Desirable:

Flexibility to attend meetings at other locations from time to time

What's in it for you

The additional Benefits of being part of the BEST team!

• 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
• 20% discount on F&F Clothing
• 10% discount at Tesco Café
• 10% Booker discount
• Pizza Hut Restaurants: 25% discount after 3pm, excludes buffet and deals
• 25% discount at selected Burger King restaurants
• Contributory Pension.
• 1 year life assurance for all colleagues; or 3 years if you join the pension scheme
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family & the opportunity to join a healthcare cash plan.
• An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme
• A great holiday package – 29 days pro rata