Technical Trainee - App Support - North Wales (IT)

Looking for a challenge? Excitement? Ready to own your career and make an impact from day one? At CGI, we offer Early Careers opportunities that empower you to take ownership of your work and your future. Join us, and you?ll be part of the next generation of leaders and innovators, working to solve complex challenges and drive the digital transformation of industries. The Role ? Technical Trainee - App Support As a Technical Trainee at CGI, you?ll help keep essential applications running smoothly and reliably. You?ll investigate and resolve technical issues, monitor system performance, support users, and work with development and infrastructure teams to deliver effective solutions. From day one, you?ll be trusted with real responsibility, building your technical skills while contributing to meaningful projects across some of the UK?s most exciting industries. CGI is a place where your ideas and solutions are not just welcomed, but essential. You?ll collaborate with colleagues and clients, combining your creativity with our global expertise to develop innovative solutions that solve real-world problems. Candidate profile: In this role, you?ll help support secure and reliable applications that enable the delivery of essential public services. You?ll combine technical problem-solving, customer service and application support skills to help maintain resilient services and provide a positive experience for users. You will: Support business-critical applications: Help maintain applications and services used across live projects, ensuring they remain available, reliable and secure. Investigate technical issues: Respond to incidents and service requests, identify the causes of problems and work with colleagues to deliver effective solutions. Monitor application performance: Use monitoring tools and established processes to identify issues, support service availability and improve performance. Support changes and releases: Assist with application updates, testing, deployments and configuration changes to help services continue running smoothly. Maintain technical documentation: Create and update support guides, knowledge articles and process documentation to help resolve issues consistently and efficiently. Apply security controls: Follow established procedures and contribute to the secure operation of applications that may handle sensitive information. Collaborate across teams: Work with application specialists, software developers, infrastructure teams, security colleagues and client stakeholders to deliver effective support. Innovate alongside other trainees and graduates: Take part in early careers initiatives that go beyond your day-to-day role. Every contribution you make will help deliver outcomes with lasting impact. Location and start date This role is based in CGI?s North Wales office in St Asaph and starts in January 2027. Due to the location of this role and the need to travel to other CGI and client sites, candidates must hold a valid UK driving licence and have access to their own vehicle. Why Join Us? At CGI, you?ll be part of a culture that celebrates diversity, inclusion and collaboration, where your perspective is valued and your ideas contribute to meaningful outcomes. Your journey starts with a structured Early Careers Induction Programme, giving you the foundations to succeed, along with 24/7 e-learning and opportunities to gain professional certifications that build your expertise. You?ll also join our Student Kick-start Initiative, where you?ll collaborate with other trainees and graduates on creative projects that deliver impact beyond your day-to-day role. CGI is an unconditionally inclusive workplace where you are respected, your voice is heard and you can be yourself. We were recognised in the Sunday Times Best Places to Work List 2025 and named a UK ?Best Employer? by the Financial Times. We proudly hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Why Choose CGI? CGI works across the UK to deliver technology that supports essential services and improves outcomes for citizens and communities. As a Technical Trainee in Application Support, you could contribute to areas including: Essential public services: Supporting reliable applications that help public sector organisations deliver services people depend on. Secure digital platforms: Helping maintain applications that protect sensitive information and provide a dependable experience for users. Service improvement: Identifying recurring issues, improving support processes and helping applications perform more reliably and efficiently. Benefits Along with a competitive salary and a £1,000 joining bonus, you?ll enjoy benefits that support every stage of your journey. You?ll share in CGI?s success through our matched share scheme, have access to private healthcare, well-being programmes and professional training, and build financial security with a competitive pension. Beyond the day job, you?ll connect with others through early careers networks, diversity groups and social clubs that make your time at CGI both rewarding and enjoyable. Required qualifications to be successful in this role We?re looking for an enthusiastic trainee who is curious about technology and motivated by the opportunity to support reliable applications and public services. You?ll bring a practical approach to problem-solving, a strong customer focus and a willingness to learn. You do not need specific qualifications or previous professional IT experience, as training and support will be provided. You should have: Problem-solving skills: The ability to approach issues logically, ask the right questions and work towards an effective solution. Customer focus: A commitment to understanding users? needs and providing a helpful, professional service. A service mindset: An interest in keeping important applications running smoothly and improving the experience of those who use them. Clear communication: The confidence to explain information clearly and communicate effectively with users, colleagues and clients. Attention to detail: The ability to follow processes accurately, maintain clear records and handle information responsibly. Teamwork: A collaborative approach and the ability to build positive working relationships with technical and non-technical colleagues. Adaptability: A willingness to learn new technologies, develop new skills and work across different systems and project environments. Availability to begin the role in CGI?s North Wales office in St Asaph in January 2027. A valid UK driving licence and access to your own vehicle, as the role may require travel to other CGI and client sites. Skills and interests we value include: Application support: An interest in helping users, investigating issues and keeping applications running reliably. IT service management: An interest in how incidents, service requests, problems and changes are managed within an IT support environment. Systems administration: An interest in configuring, maintaining and troubleshooting operating systems, user accounts or technical services. Technical troubleshooting: The ability to gather information, identify possible causes and work methodically towards a resolution. Service improvement: An interest in identifying recurring issues and finding ways to make support processes more efficient and reliable. Technology: Curiosity about applications, operating systems, databases, networks and the technologies that support modern digital services.