Empty Homes Team Leader

Job Introduction

We’re looking for an experienced and customer focused Empty Homes Team Leader to join our team, leading the delivery of our empty homes service across Yorkshire. The role is based in the York/Malton area, though there will be times where you'll need to travel across Yorkshire too.

In this role, you’ll play a key part in ensuring our empty properties are brought back into use quickly, safely and to the high standards our customers expect. You’ll lead and develop a team of operatives, manage performance and help us deliver homes that our customers are proud to move into.

We believe work is something you do, not somewhere you go — so if you want to work for a company that is truly flexible and where you are valued, this could be the role for you!

What we’re all about

Here at Yorkshire Housing, our customers are at the heart of what we do. We own and manage nearly 20,000 homes (and counting) across Yorkshire, with a mission to make it possible for our customers to have a place they’re proud to call home.

Getting empty homes ready for new customers quickly and efficiently is a vital part of what we do. As an Empty Homes Team Leader, you’ll play an important role in ensuring properties meet our Lettable Standard, performance targets are achieved, and customers receive a great experience from day one.

What will you be doing?

You’ll provide leadership and direction to a team of Empty Homes Operatives, ensuring works are planned effectively, resources are utilised efficiently, and properties are turned around to agreed standards, timescales, and budgets.

Working closely with the Empty Homes Manager, Resource Planning teams, contractors, and other stakeholders, you’ll oversee operational delivery, resolve issues, and ensure the service remains customer-focused and performance-driven.

Your role will involve a combination of people leadership, operational management, and quality assurance, helping to drive service improvements and deliver excellent outcomes for our customers.

You’ll also:

• Lead, motivate, and support a team of Empty Homes Operatives to deliver a high-quality service
• Plan, allocate, and monitor workloads to ensure properties are ready to let on time and within budget
• Carry out inspections and quality checks to ensure homes meet our Lettable Standard
• Manage performance, identify development needs, and support coaching and upskilling initiatives
• Oversee subcontractor performance, ensuring work is delivered safely, efficiently, and to the required standards
• Take ownership of customer complaints and operational issues, ensuring timely and effective resolutions
• Work closely with internal teams to overcome operational challenges and improve service delivery
• Ensure health and safety, compliance, reporting, and customer service standards are maintained at all times

This is a varied and fast-paced role where you’ll combine leadership, technical knowledge, and operational management to deliver a high-performing service that helps customers move into quality homes sooner.

Who are we looking for?

We’re looking for someone who is a strong people leader, customer focused, and passionate about delivering high standards.

You’ll bring:

• Significant experience within repairs, maintenance or empty homes services, ideally within social housing
• Experience coaching, supporting, and developing colleagues to achieve operational targets
• A good understanding of quality standards, performance management, and service delivery
• Experience managing subcontractors and working within budget constraints
• Excellent planning, organisational, and problem-solving skills
• Strong communication and relationship-building abilities
• A customer-focused mindset and passion for delivering great outcomes
• The ability to work under pressure and adapt to changing priorities
• Knowledge of health and safety requirements and safe working practices
• Strong attention to detail and a commitment to continuous improvement
• A full UK driving licence and access to a vehicle

You'll also be willing to work occasional out-of-hours emergency calls when required.

What’s in it for you…

We offer an excellent salary of £45,685 plus £2,000 car allowance (35 hours per week), plus 26 days annual leave (rising each year to 31 days) and Bank Holidays.

You’ll also get a benefits package to suit you, including a health cash plan (claim back on things like prescriptions and eye tests), retail discounts, and our pension scheme where we’ll match your contributions up to 9%.

We work flexibly with our hub, home, roam approach, and we’ll support your development with a range of internal and external training opportunities.

Your wellbeing matters too. You’ll have access to our wellbeing support package, including a library of free fitness classes, an instant My GP service, and free counselling sessions with a trained professional.

Now you’re really interested?

At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference makes us stronger and encourage applications from all backgrounds.

We know not everyone will meet every requirement. If your experience looks a little different but you think you can bring value to the role, we’d love to hear from you — so please apply! If you are applying internally please let your line manager know.