Role Overview
A market leading payment solutions provider are looking to appoint a talented and dynamic Sales & Performance Leader to their rapidly growing team based in the North East Lincolnshire area. The ideal candidate will have experience within a Contact Centre / Call Centre with a proven track record coaching, developing and motivating Telesales Teams.
The main purpose of the role is to drive sales and performance improvement through coaching, training and mentoring a centre of Telemarketing Executives. Supporting the Contact Centre Manager to ensure the Telemarketing Team achieves its daily, weekly and monthly appointment targets whilst ensuring all KPIs are adhered to.
Key Responsibilities:- Identify and analyse coaching needs and opportunities in support of business goals.
- Coach, train and mentor Telemarketing Executives in areas that include appointment generation, performance improvement and overall sales effectiveness.
- Develop and maintain training materials related to sales initiatives including presentations, job aids, delegate handouts and any other relevant resources.
- Measure improvement, hit material improvement targets.
- Monitor quality of calls and appointments produced by Telemarketing Executives.
- Support development of Telemarketing Executive.
- Document, collate and report on coaching completed and actions issued.
- Deputy Management of team of circa. 30 Telemarketing Executives
- Previous experience of coaching/training within a sales environment or team management within a sales environment.
- Proven ability to drive sales.
- Sales / Telesales experience.
- High level of verbal and written communication skills.
- Strong interpersonal skills
- Ability to collaborate and motivate
Vacancy posted more than 2 months ago
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