About the job
Contracts & Billing Manager
Finance & Operations | West Bromwich
Why Join This Opportunity?
- Step into a mid‑management leadership role with real influence across finance, sales and service
- Own and shape contract management and billing operations in a growing UK business
- Play a key role in commercial performance, forecasting and revenue assurance
- Lead and develop a team through process improvement, automation and change
- Join the business at a pivotal growth stage , with visibility and long‑term progression
The Role
This role sits at the heart of Finance & Operations, owning contract lifecycle management, billing accuracy and service revenue performance. You’ll lead the revenue team, act as the escalation point for complex billing and contract queries, and drive continuous improvement across systems, processes and reporting.
It’s a hands‑on leadership role suited to someone who enjoys combining commercial insight, data analysis and people management to improve operational performance.
Key Responsibilities
- Own the end‑to‑end contract lifecycle , including setup, amendments and compliance
- Lead and oversee all billing processes , ensuring accuracy and timeliness
- Act as the first point of escalation for billing, contract and revenue queries
- Manage forecasting across billing and revenue streams, reporting on variances and performance
- Ensure data integrity across systems including ServiceNow / ESOD and related databases
- Monitor T&M billing, installations, cancellations and service database outputs
- Lead and develop the Revenue Team , setting behaviours in line with company values
- Deliver continuous process improvement, automation and insight using tools such as Power BI
- Build strong relationships with finance, service and senior stakeholders
- Act as the senior customer contact for escalated billing and contract issues
What We’re Looking For
Essential
- Proven experience in contracts, billing, revenue or commercial operations management
- Experience leading and developing a team to deadlines and forecast targets
- Strong understanding of billing accuracy, forecasting and revenue assurance
- Advanced Microsoft Excel skills and strong data analysis capability
- Experience working with service or operational databases (e.g. ServiceNow or similar)
- Confident communicator able to influence at management level
- Strong stakeholder management across finance, operations and customer teams
Advantageous
- Experience driving process improvement, automation or change management
- Power BI or similar reporting and analytics exposure
- Background in service‑led, asset‑based or contract‑driven environments
- Experience acting as a senior escalation point for customers or commercial disputes
Salary & Package
- Salary circa £40,000 + car allowance
- Competitive benefits package
- West Bromwich–based role
If you’re a commercially minded operations leader who enjoys ownership, data‑driven decision making and improving how revenue teams perform, apply now or request a confidential discussion to explore the opportunity further.
Vacancy posted 18 days ago
Similar jobs that could be interesting for youBased on the Contracts and Billing Manager in West Bromwich, West Midlands vacancy
£46k per annum
...Based from our offices in Walsall, the role offers flexibility for hybrid working. The role is a fixed term contract for 12 months. Reporting to the Treasury Manager, the Assistant Treasurer will support the management of day-to-day liquidity, payment of both domestic and...SuggestedDaily payFull-timeApprenticeshipFixed-term contractHybrid working1 day/week- £48k - £62k per annumEstimated...on RTC Tipton's customers To understand Warranty / National contract procedures Create pro forma’s from work instruction to obtain... ...including changes and on-going developments. To advise Depot Manager of any cost rejection so that appropriate action can be taken....SuggestedFull-timeImmediate start
- £67k - £89k per annumEstimated...Contract: Permanent - 37.5 hours per week Location: Smethwick B66 1BY Days of Work: Monday to Friday Hours of Work: 09:00... ...are seeking an outstanding, commercially minded Senior Finance Manager to join our high-performing finance team at our Smethwick Head Office...SuggestedLong-term contractPermanentFull-timeOn-siteMonday to Friday
- £56k - £73k per annumEstimated...Join the RAC as an FP&A Manager and play a key role in supporting performance reporting and decision-making across the business. Working within our Group FP&A team, you'll support reporting, forecasting and analysis across the RAC Group, providing insight that helps senior...SuggestedLong-term contractFull-timeHybrid workingOn-siteProbationary periodFlexible hours
- £43k - £57k per annumEstimated...What will you be doing? As a Project Manager, you'll be leading the successful delivery of business and technology change initiatives on... ...assistant that can save you money and time on managing your household bills. To find out more about all of these plus many more reasons to...SuggestedFull-timeHybrid workingWork from home
£100k per annum
...Corporate Tax team, you'll play a key role in shaping the future direction of the function while working closely with Partners, Senior Managers, and clients across a broad range of tax matters. The role offers an excellent balance of leadership, advisory work, and team...Long-term contractPermanentHybrid workingOn-siteFlexible hours£55k - £80k per annum
...professional growth are not just encouraged, they're embedded into everyday working life. Your new role As a Corporate Tax Senior Manager within the Midlands Tax team, you'll play a key role in delivering high‑quality UK and international tax advisory and compliance work...Long-term contractPermanentFull-timePart-timeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Contracts and Billing Manager. Be the first to apply!
