As Customer Service and Operations Coordinator - Freight, you will be responsible for managing international freight movements whilst delivering outstanding customer service to clients, carriers, overseas partners and suppliers. You will take ownership of shipments from booking through to final delivery, ensuring customers are kept informed throughout the process and operational requirements are completed accurately and efficiently.
Key responsibilities include:- Coordinating import and export freight shipments from origin through to final delivery.
- Acting as the primary point of contact for customers, providing proactive updates and resolving queries efficiently.
- Liaising with airlines, overseas agents, transport providers and customs partners to ensure smooth movement of cargo.
- Preparing and checking operational documentation, including transport and customs-related paperwork.
- Managing shipment bookings and negotiating rates with carriers and suppliers.
- Monitoring shipment progress and communicating any potential delays or issues to customers.
- Supporting customs clearance processes through third-party customs brokers.
- Verifying supplier costs, processing invoices and maintaining shipment profitability.
- Ensuring compliance with relevant freight, customs and transport regulations.
- Building and maintaining strong relationships with customers and key service providers.
Vacancy posted a month ago
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