Apprentice Care and Support Assistant

Summary

Start your career in care while getting paid to learn. As an Apprentice Care and Support Assistant, you’ll support residents in everyday moments, help run activities and build confidence while working towards a fully funded Level 2 Adult Care Worker qualification with real progression opportunities.

Wage

£18,720 a year

Training course

Adult care worker (level 2)

Hours

37.5 hours per week, worked onsite as part of the Retirement Community team. Shifts may include daytime, evening or weekend work depending on service needs.

37 hours 30 minutes a week

Start date

Monday 15 June 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Greet residents and visitors and be the warm, welcoming face of the community
• Answer queries and support residents with everyday needs
• Plan and lead engaging activities, both group sessions and one‑to‑one moments
• Encourage independent living and help residents stay active and connected
• Support residents to engage with their local community, including outings and virtual family catch‑ups
• Champion resident choice and enable people to live life on their own terms
• Work as part of the Retirement Community team in a single, consistent location 

Where you'll work

Pennefather Court
Aylesbury
HP21 7RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE OPPORTUNITY PROVIDER LTD

Training course

Adult care worker (level 2)

What you'll learn

• Apply national standards, organisational policies and procedures, codes of conduct and ways of working that apply to own role.
• Follow national legislation, policies and guidance in adult social care settings, relating to health and safety within the scope of own role.
• Consider the human rights of individuals in adult social care settings, in line with organisational policies relating to equity, diversity and inclusion to support an open culture.
• Demonstrate a duty of candour, and duty of care acting in the best interest of individuals to ensure they do not come to harm.
• Apply a person-centred, co-produced approach when developing relationships with individuals to support their health and wellbeing.
• Assist with conducting risk assessments, which focus on positive risk taking, to ensure the safety of yourself and others.
• Apply the principles of positive and proactive care and support for those with lived experience to proactively avoid or reduce escalation, de-escalate, and manage conflict.
• Customise information, advice and guidance to individuals with or without capacity or their representative to make informed, independent choices and decisions.
• Adapt approach to care and support for individuals with lived experience to meet their current and evolving cognitive and physical needs and conditions.
• Recognise and respect how an individuals capacity determines their ability to make informed decisions about their needs.
• Identify and respond to signs and symptoms of changes in the physical and mental capacity, mental health and wellbeing of those with lived experience, and monitor, record and report changes.
• Use appropriate communication methods that are adapted to respond to the needs of individuals, stakeholders and family members in adult social care settings, including verbal, written, non-verbal and digital communication.
• Develop personal resilience and access support to maintain wellbeing of self.
• Use record keeping systems to maintain clear and accurate records of interactions with individuals, and others ensuring security of information and data.
• Apply methods of digital working and communication and new care technologies to support improvements in own work setting.
• Record learning opportunities in line with organisational policies that support lifelong learning and meet the relevant standards.
• Record, use feedback and supervision to improve own practice to identify and support the development of individual goals and career opportunities.
• Contribute and agree to the personal development plan demonstrating support required for new learning goals and reflection on actual practice.
• Monitors safe and effective administration of medicines in accordance with national and organisational policies and the limitations of own role.
• Apply national standards, organisational policies and procedures, codes of conduct and ways of working that apply to own role.
• Follow national legislation, policies and guidance in adult social care settings, relating to health and safety within the scope of own role.
• Consider the human rights of individuals in adult social care settings, in line with organisational policies relating to equity, diversity and inclusion to support an open culture.
• Demonstrate a duty of candour, and duty of care acting in the best interest of individuals to ensure they do not come to harm.
• Apply a person-centred, co-produced approach when developing relationships with individuals to support their health and wellbeing.
• Assist with conducting risk assessments, which focus on positive risk taking, to ensure the safety of yourself and others.
• Apply the principles of positive and proactive care and support for those with lived experience to proactively avoid or reduce escalation, de-escalate, and manage conflict.
• Customise information, advice and guidance to individuals with or without capacity or their representative to make informed, independent choices and decisions.
• Adapt approach to care and support for individuals with lived experience to meet their current and evolving cognitive and physical needs and conditions.
• Recognise and respect how an individuals capacity determines their ability to make informed decisions about their needs.
• Identify and respond to signs and symptoms of changes in the physical and mental capacity, mental health and wellbeing of those with lived experience, and monitor, record and report changes.
• Use appropriate communication methods that are adapted to respond to the needs of individuals, stakeholders and family members in adult social care settings, including verbal, written, non-verbal and digital communication.
• Develop personal resilience and access support to maintain wellbeing of self.
• Use record keeping systems to maintain clear and accurate records of interactions with individuals, and others ensuring security of information and data.
• Apply methods of digital working and communication and new care technologies to support improvements in own work setting.
• Record learning opportunities in line with organisational policies that support lifelong learning and meet the relevant standards.
• Record, use feedback and supervision to improve own practice to identify and support the development of individual goals and career opportunities.
• Contribute and agree to the personal development plan demonstrating support required for new learning goals and reflection on actual practice.
• Monitors safe and effective administration of medicines in accordance with national and organisational policies and the limitations of own role.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Training for this apprenticeship will be delivered by Connect2Care, with regular support from a dedicated trainer throughout the programme. Training will take place in the workplace, with sessions scheduled directly with the trainer.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Creative
• Initiative
• Non judgemental
• Patience