Weekend Complex Needs Support Worker (Salary: £25029.28 - £25861.56 per annum, pro rata, permanent,)

South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

Position:

We are looking for compassionate and proactive individuals to join our weekend team at George House, supporting customers who are currently experiencing homelessness.

This is a varied and rewarding role where no two days are the same. You will play a key part in maintaining a safe and supportive environment, responding to incidents, managing anti-social behaviour, and working closely with management to escalate and communicate safeguarding and wellbeing concerns. Alongside this, you will help deliver group support sessions and meaningful weekend activities that promote engagement, stability, and positive outcomes for our customers.

This role offers the opportunity to make a real difference at critical moments—whether responding to an urgent first aid situation, supporting someone who has been rough sleeping into accommodation, or preparing and sharing a meal that helps build trust and connection.

We are looking for people who:

• Have experience working in homelessness services, housing, or care/support environments
• Are resilient, calm under pressure, and confident in managing challenging situations
• Are passionate about supporting vulnerable individuals and improving lives
• Enjoy dynamic, hands-on work where every day brings new challenges and rewards

If you’re looking for a meaningful role where you can have a direct and lasting impact, we’d love to hear from you.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Rolling interviews on offer so please apply ASAP.

Closing date: 05/09/2026

Interview dates: 07/09/2026

Welcome week: 28/09/2026

Requirements:

A working knowledge of the issues affecting people with complex needs and the potential impact on people’s physical, emotional and psychological wellbeing

Other information:

This role will form part of a weekend team. Expectation is to join a new rota pattern where this role would pick up one, weekend shift per week.

There will be another 4 hour shift per month, which can be worked flexibly throughout the week.