Starbucks Shift Supervisor

Role: Starbucks Shift Supervisor

Full-Time: Hours: 25+ hours per week | shift patterns

Part-Time: Hours: 8–24 hours per week | shift patterns

Flexible: Shifts designed to work around your availability, with a minimum of 8 hours per week

Location: Dumfries, DG1 3SE

Hourly Rate: £13.55

Perks: EG Cares Benefits & Rewards Platform – savings across retail, food, home, electronics and more. 30% Starbucks discount on food, drinks, and merchandise & Quarterly Bonus Incentive

Company: EG Group

*Please be advised that, as this is a food establishment, there may be potential exposure to allergens in the workplace*

Looking for your next Leadership opportunity? – Become a Starbucks Shift Supervisor

Do you thrive in a fast-paced environment and enjoy leading by example? In this role, you’ll help ensure our products are fresh, tasty, and readily available while delivering outstanding customer service. Working alongside the Store Manager, you’ll prepare beverages, maintain excellent store standards, and support colleagues to keep operations running smoothly. You’ll also take ownership of shifts in the Store Manager’s absence, making decisions and motivating the team to deliver great results every day.

Why Join Us?

We believe great teams deserve great rewards.

You’ll enjoy:
Free beverage on every shift
24/7 Virtual GP & Wellbeing Service
Employee Assistance Programme
Recognition rewards and work anniversary awards
Career progression opportunities and access to one of the world’s largest online learning libraries
Compassionate leave when it matters most
Life Assurance
Guaranteed contracted hours

A typical day as a Shift Supervisor:

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

What we’re looking for:

Previous supervisory experience is preferred, but not essential.

Experience in hospitality, retail, or a customer-focused environment.

A passion for delivering excellent customer service and creating great experiences.

Confidence to lead, motivate, and support a team in a fast-paced environment.

A proactive attitude with the ability to make decisions and take ownership.

Strong communication and organisational skills.

A willingness to learn, develop, and take the next step in your career.

Enthusiasm to make an impact and help drive team success.

Shift Information

Flexible working options available. Shifts may include early mornings, evenings, weekends, and busy travel periods. Full-time average shift 8 hours.

Ready to Apply?

If you’re looking for a role where you can develop new skills, work with a great team, and bring a little happiness to every customer’s day, we’d love to hear from you. Apply today and start your Starbucks journey.

Interested in joining the team?
Submit your application today by emailing your CV to View email address on careers.eg.group and include the reference ‘Starbucks Shift Supervisor – Dumfries’ so we can process your application quickly