Service Designer

Service Designer – SC CLEARED - OUTSIDE IR35 – HIRING ASAP

Start date: ASAP
Duration: 12 Months
Location: 2 days per week in the Portsmouth office & 3 days per week remote working
Rate: £450 - £484 per day OUTSIDE IR35

SECURITY CLEARANCE REQUIRED

Must Have Skills:

• User Centred - Able to design for reality, not theory
• Systems thinking - A great Service Architect doesn’t just design components they understand how everything interacts across people, process, technology, and policy
• Stakeholder translation - Act as an interpreter between Business goals → technical architecture and technical constraints → business decisions.

Responsibilities/Further Skills:

• Work collaboratively with development teams to support the shaping and design of end-to-end solutions and capabilities.
• Align the integration of services and products, considering how the product will be managed throughout its lifecycle, including network monitoring, Service Level Agreements (SLAs), and Operational Level Agreements (OLAs).
• Work closely with development teams, leadership, and external stakeholders to ensure seamless integration and delivery of services.
• Guide and support development teams in aligning their efforts with the overall service architecture.
• Create and maintain comprehensive documentation for service architectures and through life management plans.
• Develop diagrams, specifications, and guidelines to facilitate understanding and implementation of service architectures.
• Ensure that service architectures meet quality standards and are scalable, reliable, and secure.
• Verify that the developed services align with the organisation's standards and best practices.
• Identify opportunities for improving service architectures and processes.
• Implement industry best practices to enhance the efficiency and effectiveness of service delivery.
• Drive organisational alignment and iterative improvement in line with industry standards.
• Engage with key stakeholders, to understand their requirements and ensure alignment with service architectures.
• Communicate effectively to convey the value and impact of service architectures on business objectives.
• Evaluate and recommend appropriate technologies and solutions to support the organisation's service delivery goals.
• Ensure compliance with relevant industry standards, regulations, and best practices related to service architecture.
• Establish and maintain governance frameworks to ensure consistent and effective service delivery.
• Provide guidance and mentorship to team members, fostering a culture of continuous learning and improvement.
• Share knowledge and expertise with colleagues to enhance the overall understanding of service architectures