2nd Line Engineer

2nd Line Engineer – Gloucester
£30,000 – £35,000

A rapidly expanding Managed Service Provider based in Gloucester is looking for a skilled 2nd Line Engineer to strengthen its technical service desk team. This is a hands‑on role offering exposure to a wide range of technologies, alongside opportunities to work on live infrastructure projects in a fast‑paced MSP environment.

This role is ideal for someone who enjoys technical problem‑solving, varied client work, and developing their skill set within a supportive and forward‑thinking company.

What’s in it for you?

• Holiday allowance
• Company pension
• Profit share scheme
• Microsoft training courses & certifications
• Clear opportunities for career progression

The role:

• Providing 2nd line support within a busy IT service desk
• O365 administration and user support
• Troubleshooting Outlook and email issues
• DNS and DHCP support
• Routers, switches, and wireless networking
• Supporting SharePoint, Azure, Teams, and Intune
• Diagnosing and resolving escalated technical issues
• Working on live infrastructure, upgrade, and project work

What we’re looking for:

• Proven 2nd line experience within an MSP or service desk environment
• Strong Microsoft stack knowledge
• Confident troubleshooting skills across hardware and software issues
• Good communication skills and a proactive approach to problem‑solving

This is an excellent opportunity to join a growing MSP that genuinely invests in its engineers.

If you are interested in this position please click ‘apply’.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.