General Manager

Who are we?

Situated in a beautiful setting in Derry City with panoramic views of the river Foyle and only steps away from the famous city walls, shops, bars, restaurants. Facilities include 158 bedrooms, extensive conference & banqueting facilities for up to 450 guests, a leisure centre with swimming pool, steam room and gym, Thompson's on the River Restaurant, Coppin's Bar and secure car parking.

Key Responsibilities

Key Qualities We Value

We are seeking an experienced and dynamic General Manager to oversee the daily operations of our hotel during a transitional period. The successful candidate will be responsible for maintaining high standards of guest satisfaction, leading a team of dedicated professionals, and ensuring the overall success of the hotel. This position requires strong leadership skills, strategic thinking, and the ability to make effective decisions to drive operational excellence.

Operational Leadership

• Assume overall responsibility for the day-to-day operations of the hotel.
• Implement and enforce company policies and procedures to ensure efficiency and compliance.
• Oversee all departments, including front desk, housekeeping, food and beverage, maintenance, and other operational areas.
• Implement all H&S policies and processes and ensure compliance.

Guest Satisfaction

• Ensure exceptional guest experiences by maintaining high standards of service and hospitality.
• Address and resolve guest concerns and complaints promptly and professionally.
• Monitor and analyse guest feedback to identify areas for improvement.

Team Management

• Lead, mentor, and motivate a diverse team of hotel staff.
• Conduct regular meetings to communicate goals, expectations, and updates.
• Develop a positive and collaborative work environment.

Financial Management

• Work closely with the finance department to manage budgets, control costs, and maximise revenue.
• Implement strategies to increase profitability and achieve financial targets.

Sales And Marketing

• Collaborate with the sales and marketing team to drive revenue and increase occupancy rates.
• Develop and execute strategies to attract new business and retain existing customers.

Quality Assurance

• Monitor and enforce quality standards in all areas of the hotel.
• Conduct regular inspections to ensure cleanliness, safety, and compliance with brand standards.

Key Requirements

• Proven experience as a General Manager.
• Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and maintenance.
• Excellent leadership, communication, and interpersonal skills.
• Ability to make sound decisions under pressure and resolve conflicts effectively.
• Familiarity with hotel management software and financial systems.

What is in it for you?

• Staff Rates across Focus Hotels – Accommodation / Rooms – Food & Beverage Discounts
• Use of the hotel leisure facilities
• Staff Training
• AXA Insurance Discounts
• Company Group Pension
• Free staff meals while on shift