Field Service Engineer

The Opportunity: Field Service Engineer

Contract: Permanent 

Location: Dewsbury

Forkway is one of the UK’s leading materials handling solutions providers, employing around 100 people across three Handling Centres and a network of strategically located service centres nationwide.

As a Field Service Engineer , you will be responsible for the proactive maintenance, repair, and servicing of HYG equipment and other associated products across both customer and company-owned fleets. The role focuses on maximising equipment uptime and operational availability by diagnosing faults, identifying root causes, and delivering safe, effective, and cost-efficient repairs. You will ensure all equipment remains reliable and compliant, minimising downtime and supporting customers with a high standard of technical service.

The Impact you will have:

• Attend customer sites to assess equipment issues, determine the scope of work required, and agree repair priorities with the customer while ensuring all health, safety, and environmental procedures are followed.

• Maintain regular communication with both the customer and service controller throughout the repair process, providing clear updates on progress, expected completion timescales, and any associated costs.

• Diagnose faults efficiently, identify root causes of breakdowns, and source the correct parts in the most cost-effective manner. Utilise all available technical resources, including manufacturer information and specialist technical support teams, where necessary.

• Carry out maintenance, repairs, and inspections in line with engineering best practice, company standards, and manufacturer specifications to ensure the highest quality of workmanship.

• Conduct thorough quality checks on completed work, ensuring equipment is fully operational, safe, and fit for purpose before returning it to the customer.

• Identify additional repair, maintenance, or service opportunities and communicate these clearly to customers, helping to maximise equipment reliability while supporting business revenue growth.

• Accurately complete all job cards, inspection reports, and service documentation, ensuring records are up to date and all required customer approvals and signatures are obtained.

• Deliver exceptional customer service, acting as a professional ambassador for Forkway while building strong relationships with customers and supporting their operational requirements.

What will help you to excel in this role:

• Relevant engineering or technical qualification, ideally within mechanical, electrical, or hydraulic disciplines.
• Proven experience in a field service, maintenance, or workshop engineering role, preferably within the materials handling, plant, construction, or industrial equipment sectors.
• Strong understanding of hydraulic, mechanical, and electrical systems, with the ability to diagnose and resolve faults effectively.
• Ability to work independently, use initiative, and make sound decisions in a fast-paced environment.
• Excellent organisational skills, with the ability to manage and prioritise workloads to meet customer and business requirements.
• Customer-focused approach, with the ability to build positive relationships and understand customer needs.
• Strong problem-solving and fault-finding skills, with a methodical approach to identifying root causes and implementing effective solutions.
• Effective communication skills, enabling clear interaction with customers, colleagues, and internal support teams.
• Full UK driving licence and willingness to travel throughout the designated service area.

What you can expect from us:

• 40-hour working week , providing a healthy work-life balance.
• Enhanced overtime rates , paid at 1.5x Monday to Saturday and 2x on Sundays.
• Company vehicle provided , with the option for private use (subject to applicable tax regulations).
• Ongoing training and development opportunities , supporting professional growth and career progression.
• Competitive contributory pension scheme , with employer contributions.
• 25 days’ annual leave , plus statutory public holidays.
• Healthcare benefits , including Paycare and eyecare support schemes.
• Employee discounts platform , offering savings at a wide range of high-street retailers and leading brands.
• Supportive and collaborative working environment within a well-established and growing business.

What’s next

If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch

Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met