Recovery Officer

Salary: £26,847- £28,153 Per Annum

Grade: E
Contract Type: Fixed Term 12 Months

Vacancy Hours: 37 hours per week
Location: Scarborough, North Yorkshire

Are you looking for a meaningful, challenging role right here in beautiful North Yorkshire?

We are seeking Recovery Officers to join our busy Accounts Receivable Collections team, which is sometimes known as “Credit Control”. This is an exciting opportunity to support local residents and businesses while contributing to vital council services in our thriving community.

The Role:

The role involves liaising with customers to support and enable them to pay invoices due to the council.  We collect a variety of charges ranging from health and adult social care fees, commercial rents to harbour dues and parking permits to name a few.

What You Will Bring:

This is a varied, challenging and interesting role. You should be able to demonstrate

· Good written and verbal communication skills 

· An ability to work with customers showing tact, empathy and diplomacy 

· Be able to work well as part of a team

· Be proactive, flexible and adaptable and able to work alone. 

This is a constantly changing and busy service and you will be expected to contribute to improving the service continually.  

Applications are sought from applicants who can demonstrate an aptitude and understanding of the role.   

You may have previous experience but this is not essential as training will be given to the successful candidates.

We will consider and discuss hybrid working with the successful candidates prior to commencement of employment.  

What We Offer:

We pride ourselves on being an employer of choice, offering a range of training and development opportunities and career progression allowing you to manage your own development journey and empowering you to control your career.

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

· Modern flexible working practices

· Learning and development packages

· Career advancement opportunities

· Employee discount benefits including shopping and gym discounts

· Green car and cycle schemes

· Travel loans

· Health Assured – confidential help and support for your wellbeing

More information:

For more information, or just a casual chat about the role, please contact View email address on nycjobs.engageats.co.uk or View email address on nycjobs.engageats.co.uk .

Key Dates:

Closing Date: 21 st October 2026

Interview Date: 5 th November 2026

Venue for Interview: York House, Scarborough 

Key Documents:

Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience:

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. 

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. 

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.