- Contract Type: Permanent / Flexible hours
- Salary: £14.80 per hour
- Start date: ASAP
- Apply: Please send your application to View email address on jobs.smartrecruiters.com
Our mission at I bis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty and uniforms.
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee VivUp program with direct access to GP, high street discounts and many more
- Work based Pension
Job Description
- Provide efficient guest registration, check-in, and check-out services.
- Maintain accurate guest accounts and offer helpful, precise information.
- Handle guest requests promptly, courteously, and efficiently throughout their stay.
- Lead by example in delivering exceptional customer service.
- Ensure smooth communication between guests and hotel departments.
- Handle incoming calls professionally, transferring them as needed.
- Follow strict security procedures to protect guest confidentiality and safety.
- Ensure secure handling of room keys, guest data, and credit card transactions.
- Manage reservations with accuracy and efficiency.
- Maximize sales opportunities through effective guest interactions.
- Maintain accurate documentation of guest messages and internal communications.
- Ensure guest and hotel accounts are correctly updated with all charges.
- Keep all equipment in good working condition and used appropriately.
- Assist the Food & Beverage department when needed.
- Follow fire and evacuation protocols.
- Perform additional tasks as assigned by management.
- Address guest concerns effectively and escalate issues to the Manager on Duty when necessary.
- Continuously strive for total customer satisfaction through proactive service.
Qualifications
n/a
Additional Information
A little more information:
- You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
- Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
- To ensure you can best welcome and care for our guests you will need to be fluent in English.
If you feel you are the right candidate for the role as our Front Office Team Member , please click ‘apply’ now! We’d love to hear from you!
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Reception Team Member in Hayes, Hillingdon, Greater London vacancy
£14.8 per hour
...whatever brings you here, we have something for you! As part of our team you can have: ~ Employee benefit card offering discounted rates... ...feel you are the right candidate for the role as our Front Office Team Member , please click ‘apply’ now! We’d love to hear from you!...SuggestedHourly payPermanentPart-timeFlexible hours£8.28 - £12.71 per hour
...:00; Sat 12:30 - 15:30 Working as part of a fast-paced store team, your top priority will be to offer outstanding service and excellent... ...available. About the Role: To be a successful Sales Team Member you will: Offer fast and friendly service at all times,...SuggestedLong-term contractPart-timeApprenticeshipSkilled worker visaMonday to ThursdayFlexible hoursShift workWeekend work£13.62 per hour
...Clean Team Member Stockley Park FWC | Cleaning | Bank | Part time Up to £13.62 per hour depending on experience Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business...SuggestedHourly payPart-time£15.14 per hour
...exceptional customer service for Restaurant Associates. As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people,...SuggestedPermanentCasual work£13.09 per hour
...weekends. The Role You’ll Play As a Kitchen Assistant, you are responsible for managing the kitchen service and working both as part of a team and on some sessions, alone in the kitchen. You make sure our food is prepared and served in line with company standards, ensuring...SuggestedPermanentPart-timeApprenticeshipRemoteAfternoon shift£12.71 - £15 per hour
Company: ALTURA RECRUITMENT Job Type: Temporary, Full Time Salary: £12.71 - £15/hourFull-timeTemporary£12.75 per hour
...Reach for Remarkable Aramark UK are currently recruiting two Catering Assistants to join our team working at IRC Heathrow, West Drayton, UB7 0HB. You will be working as part of a fantastic team, serving customers, and providing excellent customer service throughout....Hourly pay40 hours/weekPermanentFull-timeApprenticeshipShift workWeekend work- £22k - £25k per annumEstimated...the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true... ...your skills and experience. Qualifications As a member of our Bar & Waiting Staff, you will… Provide customers with a...
£14.8 per hour
...and BrewDog to serve thousands of happy customers in airports, train stations and motorway services across the UK & Ireland. Join our team and be part of the energy every day! Love the sound of coffee brewing, orders flying, and happy customers? Welcome to SSP Starbucks...Hourly payExtra incomeFixed-term contractShift workNight shiftWeekend workWeekday work£14.27 per hour
...fresh dishes Preparing perfectly blended drinks and serving high-quality food that delights our customers Being an enthusiastic team player Representing Compass Group UK&I and maintaining a positive brand image Complying with Food Handling & Hygiene standards...40 hours/weekFull-timeShift workRotating shifts- £30k - £39k per annumEstimated...Level to Level 3 (E) Evidence of ability to assess effectively and to prepare relevant materials. (E) Experience of working as a member of a team and evidence of the ability to work effectively with colleagues. (E) Experience of delivering training in a secure environment...Permanent
£7k per annum
...even faster — this could be the role that changes everything. The role As an Assistant Manager, you’re a key part of the leadership team. You’ll support your Restaurant Manager to run the restaurant like you both own it — driving results, setting standards and building a...Full-timeShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Reception Team Member. Be the first to apply!
Related searches
- reception Hayes, Hillingdon, Greater London
- holiday reception team member at bourne leisure
- subway team member
- front of house team member at wagamama
- papa johns team member - haven at bourne leisure
- christmas team member
- hospitality team member
- food and beverage team member
- team member - housekeeping at premier inn
- reception team member