Customer Service Representative

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Job Description

Salary: £28,860 per annum + up to 10% annual bonus & benefits package
Marylebone:  First three months onsite to support Training prior to Hybrid working to be introduced.

The successful candidate will co-ordinate & oversee the day-to-day operation of the Assessment Centre, managing sessions to optimise targets, productivity & customer service.

What you will be doing?

• Welcoming & greeting Service Users on arrival; both Face to Face or via telephone/video call
• Managing daily appointment sessions
• Carrying out ‘reminder’ calls to customers for appointments
• Monitoring session progress & backfill appointments where necessary
• Working collaboratively with other Assessment Centres (including Team Members, Team Leaders & Health Care Practitioners)

To be successful you require:

• Strong IT Literacy – working knowledge of CRMs
• Experience of working with vulnerable/challenging people; utilizing strong interpersonal skills supporting individuals with ever-changing complex needs
• Exposure to dealing with multiple people, having difficult conversations, providing tailored solutions relating to people with ‘lived experience’. Successful candidates must be non-judgmental, open-minded and honest when dealing with service-users

At Ingeus, we’ve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and  life assurance .
• Up to 2 days of Community Giving (volunteering)each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and  travel season ticket loan .
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like  critical illness cover and  dental insurance .
  

Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.

Additional Information

All your information will be kept confidential according to EEO guidelines.