Quality and Compliance Support Manager

Midlands, North West & Scotland

Are you experienced in Care Management? Do you have a passion for exceptional care standards? Are you looking for that next step in raising quality of care across multiple sites? Do you thrive in making an impact and enjoy seeing your expertise genuinely shape the quality of care delivered to hundreds, if not thousands of people? 

If so, we’d love to hear from you!

Caremark is one of the UK’s leading home care franchise networks, and we’re looking for a driven and knowledgeable Quality and Compliance Manager to support several of our franchised offices with their quality of care. This is a genuine and exciting opportunity to work at the heart of our franchise network and to support, challenge and empower our franchisees to deliver outstanding home care. 

What we’re looking for – Essential requirements:

• Proven experience as a Care Manager across a multi-site operation. You know what good looks like at scale and you know how to get there.
• Level 5 Diploma in Leadership in Health and Social Care (or equivalent qualification). You have the academic grounding to match your hands-on experience.
• A solid understanding of CQC and Care Inspectorate Scotland regulations with a clear ambition of helping our offices to gain Good and Outstanding ratings. 
• Willingness to travel regularly to visit our franchise offices within your allocated region. This is a field-based role.

Bonus skill-set:

• Experience of working in Learning Disabilities and Autism. 
• A background in franchise business operations. 

The role:

No two days will be the same. You’ll be visiting our franchise offices, with your main point of contact being the Care Manager within each operation. You’ll be supporting, guiding and advising the Franchise Owner and Care Manager on home care best practices as well as conducting audits, reviews, creating key improvement plans whilst working closely with other stakeholders at head office. 

You’ll identify risks early and act as a trusted and knowledgeable point of contact to help our franchise offices navigate home care compliance. You’ll be producing insightful audits, and taking ownership of ensuring compliance amongst your region of franchised offices. 

Who you are:

You’re a stickler for compliance and are passionate about high levels of care provision. You’re resilient, detail-oriented and self-motivated. You’re happy communicating with business owners, Care Managers, office staff and colleagues. This means you’re comfortable having well-needed frank conversations as well communicating with warmth and empathy. You can manage your time brilliantly, stay calm under pressure and bring a positive energy to everything you do.

You will align with our corporate values of Positivity, Compassion, Accountability, Trustworthy, Honesty and Supportive. 

Benefits:

• £5,400 Car Allowance
• Mobile Phone & Laptop
• Private Medical Insurance
• Flexi time (start between 8am–10am / finish between 4pm–6pm)
• £300 float
• 33 days holiday (inclusive of bank holidays)
• Life Insurance cover
• Eye Care Vouchers
• Company Pension scheme
• Free Wellbeing Counselling Program & Support
• Annual Personal Development Budget
• 5 Paid Volunteering Days per year

Position Information

• Salary: Up to £51,750 (dependent on experience)
• Type: Full-time

Why Caremark?

We’re passionate about improving lives! Our shared mission is to improve the lives of more people across the UK than any other home care provider. You’ll be joining a head office team that values expertise, initiative and collaboration. 

If you’re looking for a role where your knowledge of care compliance and care management makes a meaningful difference, at scale, this is it. 

Caremark – Award-Winning Franchisor | Top 5 Elite Franchise Top 100 (2026)

Caremark is proud to be the British Franchise Association HSBC Franchisor of the Year winner and ranked as a Top 5 Franchisor in the Elite Franchise Top 100 2026. Our success is built on strong values, robust systems, and a genuine commitment to supporting our franchise partners to deliver outstanding care.