Service Architect

Service Architect

Position Description
Help shape the future of IT services.

As a Service Architect at CGI, you'll design innovative service solutions that improve user experiences, strengthen operations, and deliver measurable business outcomes. Working across major transformation programmes, you'll help clients modernise their IT services while influencing strategy, driving continuous improvement, and delivering lasting value.

You'll have the freedom to shape solutions, collaborate with talented colleagues, and develop your career within a supportive environment where your ideas and expertise make a real difference.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus our share scheme (3.5% + 3.5% matching), making you a CGI Partner, not just an employee.

We're committed to building an inclusive workplace where everyone can thrive, including members of the Armed Forces community. As a Gold Award holder of the Armed Forces Covenant, we're proud to support those who serve.

This is a hybrid role.

Your future duties and responsibilities
You'll work with clients to design, assure, and continuously improve IT services that support business transformation and operational excellence. From shaping service strategies to supporting major service transitions, you'll play a key role in delivering successful outcomes while working alongside multidisciplinary teams.

You'll also contribute to bids and advisory work, share your expertise with colleagues, and help grow CGI's service management capability.

• Design end-to-end service solutions and service architectures.
• Develop service transition plans for new and changing services.
• Review and improve service management processes.
• Partner with clients to define service requirements.
• Assure service designs and provide expert guidance.
• Drive continual service improvement using data and insight.
• Support pre-sales activities and solution development.
• Mentor colleagues and share best practice.

Required qualifications to be successful in this role
We're looking for someone with strong service management experience who enjoys solving complex challenges and working with clients to deliver meaningful outcomes.

• Experience across the IT service management lifecycle.
• Strong knowledge of ITIL, service strategy and service design.
• ITIL Foundation certification.
• Experience designing and assuring service solutions.
• Knowledge of service transition and process improvement.
• Experience with ITSM tools and cloud-based environments.
• Excellent stakeholder engagement and communication skills.
• Commercial awareness and experience working with SLAs.
• The ability to mentor others and build trusted relationships.

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.