Administrator / Note Taker - Crawley (G5)

Job Category : Administration

Location : Crawley Library West Sussex County Council

Hours Per Week :  37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £11.59

Pay – Grade 5

Location – Crawley Library 

Working arrangements – Monday – Friday 37 hours per week Office based 

Job description : Reporting to a Team Leader, you will provide a customer focused and efficient administrative service, prioritising your daily tasks in accordance with team requirements and service objectives. You will be responsible for delivering a range of administrative tasks to a high standard of quality within agreed timescales. These are likely to include such tasks as note taking at complex (often sensitive and / or confidential) meetings, arranging large scale events and meetings, co-ordinating statutory panels, collating and presenting information in a clear format, preparing reports and agendas, producing accurate meeting minutes and spreadsheets, and updating council IT systems in order to support service delivery. You may be asked to work at a designated office, provide support remotely or work flexibly across WSCC office hubs, dependent on service needs. You’ll need to be able to demonstrate personal resilience, integrity and professionalism when participating in sensitive, potentially disturbing or highly confidential meetings or processes.

Key Skills:

1. Good communication skills for answering telephone, email and face-to-face queries effectively, communicating with staff and customers.
2. Clear and effective written communication skills to produce accurate meeting minutes, write non-standard correspondence and reports, present data and financial information, and to write and respond to emails appropriately.
3. Good numeracy skills in order to work with figures and data to make sound and accuratefinancial calculations and data collection, working methodically.
4. Good analytical and problem-solving skills to analyse specialist information and draw practicalconclusions and appropriate actions with an understanding of relevant policies and procedures.
5. Ability to identify the most efficient and effective ways of working, embrace change and adapt tochanging situations and new ways of working positively and effectively, including the ability to learn new systems and processes.
6. Excellent IT skills enabling effective daily use of office applications such as Microsoft Outlook, Teams, Word and Excel

Qualifications and/or experience:

• 4 GCSEs with A-C / 4-9 passes including Maths and English, or equivalent qualification orexperience demonstrating that level of numeracy and literacy.
  • Relevant technical knowledge of procedures and practices associated with delivering an administrative service.
  • Sound and accurate overall IT knowledge and experience in using Microsoft Office including Word, Excel and Teams.
  • Experience of working in an office environment.
  • Some knowledge and technical skills in the use of major computerised systems (for example, SAP or Mosaic) –  Desirable