Patient Services Coordinator

Patient Services Coordinator

Location: Chichester (Office-based)

Job Type:  Permanent, Full Time

Hours: Monday to Friday, 9am – 5pm

Salary: £25,000 per annum plus excellent benefits package

KT Healthcare is a family-owned private therapy provider specialising in high-quality Autism Diagnostic Services. We work closely with GPs, NHS ICBs and clinicians to deliver a seamless diagnostic journey, combining clinical excellence with compassionate patient care.

As our service continues to grow, we're looking for an organised, proactive and empathetic Patient Services Coordinator to join our Autism Service Operations Team.

About the Role

This is a varied operational role at the centre of our Autism Service. You'll coordinate patient journeys from referral through to assessment and final report, supporting patients, clinicians and referrers while ensuring an outstanding service experience.

Working across multiple operational workstreams, you'll help keep the service running efficiently, maintaining high standards of quality, compliance and patient care.

Key Responsibilities

• Coordinate patient journeys from referral through to assessment and final report.
• Manage clinician diaries, appointments and referrals to ensure an efficient, high-quality service.
• Act as the first non-clinical point of contact for patients, families, GPs and referrers, providing excellent customer service.
• Maintain accurate patient records and ensure compliance with GDPR, safeguarding, CQC and internal policies.
• Provide administrative and operational support to clinicians and the wider Autism Service team.
• Use patient management systems to coordinate appointments, maintain records and monitor service performance.
• Support quality assurance, audits and continuous service improvement.
• Work collaboratively across the team to deliver an outstanding patient experience.

We're looking for someone who is

• Highly organised with excellent attention to detail.
• Confident managing multiple priorities in a fast-paced environment.
• A clear, professional and compassionate communicator.
• Comfortable using Microsoft Office and digital scheduling systems.
• Committed to confidentiality, safeguarding and delivering excellent service.
• A collaborative team player who enjoys supporting others.
• Previous experience in healthcare administration, patient coordination, clinical administration or another operational support role is highly desirable.

What we offer

• 28 days' annual leave plus bank holidays
• 2 additional paid “festive days” around Christmas
• Company Sick Pay
• Contributory pension scheme
• Employee Assistance Programme (24/7)
• Ongoing training and professional development

If you're passionate about delivering excellent service, thrive in a busy operational environment and want to make a meaningful impact, we'd love to hear from you.

INDHP