Chief Clinical Information Officer

Job summary
Lead Digital Transformation That Transforms Care - We are on an ambitious journey to deliver the right care, at the right time, in the right place - every time. We are now seeking an exceptional Chief Clinical Information Officer (CCIO) to lead this transformation from a clinical perspective.

This is a pivotal clinical leadership role, working in partnership with the Chief Information Officer to shape and deliver NWAS' digital future. You will provide strategic clinical leadership for digital transformation, ensuring technology, data and innovation directly improve patient safety, clinical quality, and operational performance.

Main duties of the job
You will be at the forefront of delivering a digitally enabled care model, helping NWAS:

• Use data and digital tools to improve clinical decision-making and outcomes
• Enable more coordinated and responsive care pathways across systems
• Embed continuous innovation and improvement into frontline practice

About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Details
Date posted: 28 August 2026
Pay scheme: Agenda for change
Band: Band 8c
Salary: £79,504 to £91,609 a year
Contract: Permanent
Working pattern: Full-time
Reference number: 242-5267-LR1
Job locations: Estuary Point, Estuary Point, Liverpool, L24 8RL, United Kingdom

Job responsibilities
We are seeking a senior clinical leader who

• Is a registered healthcare professional with significant leadership experience in urgent and emergency care
• Has a strong track record of leading large-scale digital transformation and service redesign
• Can bridge clinical, operational and digital domains with credibility and influence
• Demonstrates strategic thinking, innovation, and systems leadership
• Is passionate about improving patient outcomes through technology and data

Above all, you will be someone who can translate vision into delivery, bringing people with you to embed sustainable change.

Assessment Centre and Professional Discussions will take place on 2nd October 2026.

Person Specification
Values and Behaviours
Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Experience
Essential

• Registered healthcare professional with significant years post qualification experience in the pre-hospital urgent and emergency care setting
• Significant clinical leadership experience within the pre-hospital urgent and emergency care setting
• Experience in redesigning clinical workflows and implementing technology-enabled care models
• Experience of using information, data and analytics, standards, and harnessing technology to drive service improvement, access to services
• Experience of changing organisational culture and enhancing the image of digital services
• Experience in managing clinical risk and ensuring digital safety in healthcare environments
• Proven track record of successful large scale digital project and programme delivery within a structured programme management environment
• Proven track record of working across organisational boundaries to deliver strategic change
• Involvement in regional or national digital health programmes or networks
• Understanding of clinical governance, patient safety and quality improvement frameworks
• Graduate of the NHS Digital Academy or agreement to undertake the qualification within 12 months of appointment
• Evidence of significant and continual professional development
• Digital Clinical Safety Officer training
• Post graduate qualification in Clinical informatics, Health Informatics, Digital health or equivalent
• Prince2 Foundation certificate
• Managing Successful Programmes Foundation Certificate

Qualification and Knowledge
Essential

• Registered Health Care Professional e.g. a Paramedic or Nurse with current registration with a relevant professional body
• Educated to master's degree/post graduate level (or equivalent professional knowledge and experience)
• Knowledge of the NHS, social care, and political environment, with extensive knowledge of the Urgent and Emergency Care system, especially 999 and IUC,
• In-depth knowledge of NHS Digital transformation strategies and clinical informatics
• Knowledge of digital health technologies including electronic patient records, clinical decision support systems and mobile health apps

Skills / Competencies
Essential

• Demonstrates excellent strategic clinical and digital leadership in the pre-hospital urgent and emergency care setting, with the ability to enthuse motivate and involve individuals and multi-disciplinary teams.
• Ability to lead complex clinical digital transformation programme across multidisciplinary teams and organisational boundaries
• Skilled in translating clinical and operational needs into digital solutions, including redesigning care pathways, optimising workflows, improve service delivery and embedding new technologies
• Strong understanding of digital clinical safety standards (DCB0129/DCB0160) and information governance principles including the Caldicott principles
• Able to analyse complex data and evidence to inform decision making
• Excellent interpersonal and communication skills to build effective working relationships, influence and collaborate with clinical, operational and digital stakeholders across organisational boundaries and at all levels.
• Responsible for design, creation and implementation of policies and strategies across the organisation.
• A solution focused style
• Ability to proactively identify and implement innovative digital solutions that enhance clinical practice, patient experience and safety.
• Able to produce concise / clear technical and non-technical reports / papers to Board level
• Demonstrable compassionate and inclusive leadership
• Experience in the application of HR processes
• Demonstrable experience of line management responsibilities

Values and Behaviours
Essential

• Being at our best - professional and adaptable and takes pride in work
• Making a difference - act with compassion, kindness and integrity towards everyone

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North West Ambulance Service NHS Trust is an equal opportunities employer.