Field Retentions Engineer

Field Retentions Engineer - salary potential: 50,000 per annum (OTE) Location: Milton Keynes & surrounding areasSalary: 25,500 basic increasing with role progression plus uncapped commission (up to 50k OTE) Job type: Full Time (40hrs per week)Shift Pattern:9am to 6pm (Mon-Fri)Holidays:29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' serviceWe have an exciting new job opportunity open at Verisure Service for a Field Retentions Engineer! *MANUAL DRIVERS LICENSE REQUIRED*Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.As a Field Engineer you will be servicing customers’ alarms as well as advising them on the best security and safety solution, providing class leading expertise in order to retain the accounts of customers in the cancellation process.As a Field Retentions Engineer, you will be:Dealing with escalated high-level complaintsInstalling and providing technical assistance and routine maintenance to Verisure security systems at our customers premises with a focus on “first time fix” solutions.Providing a detailed, informed walk-through of the Verisure Alarm system.Establish, build and manage strong long-term customer relationshipsIdentifying reasons why the customer is thinking of leaving and establish benefits that will improve the customer experienceEnsuring we are always promoting what is currently best for customer security solution in order to retain customer accountsTrouble shooting any issues and repeat false alarms that may arise.Managing stock materials and company vehicle maintenance in line with schedules.Required criteria:Strong English communication skills and a good team playerAbility to start and keep conversation going, taking over the responsibility of resolving the ongoing issuesStriving to achieve performance and customer targets to earn bonusCustomer oriented, genuinely passionate about providing an amazing experience through every interactionA clean manual driving licenceEngineering/Technical/Retentions/Sales experience: 1 year (preferred)Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:Company van provided with optional personal useFuel card provided for business miles onlyCompany smartphoneBirthday offUncapped commission scheme based on productivityEmployee alarm discount programmeEmployee referral cash bonus schemeGym FlexPension planPrivate Health Care planCareer progression with excellent growth opportunities.PerkBox - discounts at local restaurants, attractions, and retail outlets.Verisure Career OpportunitiesA career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.Diversity & InclusionVerisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to helpReady to join our teamand make your dream job a reality? Apply today and we’ll get in touch!Be you. Be more. Be Verisure.All employees must complete a DBS check, provided by Verisure to all successful candidates. Job SummaryJob number: r2025020364Date posted : 2025-04-01Profession: MaintenanceEmployment type: Post_Internally_and_Externally