Customer Services Advisor

The role

Customer Services Advisor
Region – East
Location -Halesworth - the position is office based, 35 hours per week, Monday – Friday 9am – 5pm
Closing Date – 11th September

Introduction to NFU Mutual 

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.  As a mutual, supporting our customers and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. 

An exciting opportunity has now arisen within the Halesworth Agency.

About the Role

You will be a part of a small team and play a key role in the success and growth of the local agency. We are looking for local friendly individual who can provide outstanding customer service. The role is office based and you will be customer facing and the first point of contact when a customer calls or comes into the office. You will handle enquiries, undertake insurance transactions, provide quotations and other general office tasks. You must have an excellent telephone manner, great team player and a people orientated approach to everything you do.

About You

•    5 GCSE’s (or equivalent) including Maths & English
•    Good IT skills
•    Good interpersonal and communication skills
•    Reliable & Trustworthy
•    Be organised and able to work to deadlines required
•    Have the ability to manage own work loads and prioritise accordingly
•    No previous insurance experience required but would be an advantage
•    Previous customer service experience

The successful candidate will be required to complete training organised by NFU Mutual and pass the relevant licensing qualifications within an agreed timeframe.

Our commitment to you

Full training in the Insurance Industry and specific products is given within the agency. Further opportunity to gain other insurance qualifications

Benefits

• Competitive salary (depending on experience) plus bonus and commission.


• On site free parking. Office located next to Halesworth Train Station

For further information or to apply please send your CV and covering letter to View email address on agencycareers.nfumutual.co.uk or call the office on View phone number on agencycareers.nfumutual.co.uk.

Closing date: 11th September 2026.

Please note you will be employed by Agents of NFU Mutual and not NFU Mutual directly.