Overview
Job Title: Account Manager / Contract Manager / Customer Account Manager – Field Based – East Anglia
Salary: £38,000 – £42,000 + Bonus + Company Car + Benefits
Location: East Anglia & Surrounding Areas – Norwich, Ipswich, Bury St Edmunds, King’s Lynn, Colchester, Great Yarmouth
The Role
We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months.
This field-based role covers customer sites across Norfolk & Suffolk ensuring exceptional service delivery, operational efficiency, and contract performance.
Key Responsibilities – Account Manager / Contract Manager / Customer Account Manager
Contract Management
Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs.
Build and maintain long-term relationships with senior client contacts.
Identify and secure opportunities to upsell additional products and services.
Represent the business at client meetings, service reviews and user groups.
Maintain consistent communication at all levels of the customer organisation.
Operational Management
Lead and organise the Contract Delivery Team (CDT) to meet daily service schedules.
Liaise with Customer Services to ensure requirements are met in full.
Recruit, train, and develop team members to deliver excellent service.
Monitor performance, address service issues, and drive improvements.
Manage urgent deliveries, holiday cover, and resource allocation.
Ensure all deliveries have accurate, compliant paperwork.
Quality & Compliance
Promote a quality-first culture across all contracts.
Work with operational teams to improve processes and reduce inefficiencies.
Conduct internal audits and maintain compliance with company procedures.
Collaborate with Customer Services to resolve customer issues quickly.
Performance & Reporting
Set and monitor KPIs and service level agreements.
Produce accurate daily, weekly, and monthly performance reports.
Monitor budgets and report any cost variances.
Use company systems to track contract performance and service delivery.
Skills & Experience Required
Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management.
Strong client relationship management and stakeholder engagement skills.
Excellent organisational skills and ability to manage multiple contracts.
Leadership experience, with a proven track record in team management.
IT literate with strong reporting and analytical skills.
Full UK driving licence – field-based role covering East Anglia.
Benefits
£38k – £42k basic salary (DOE)
Annual bonus scheme
Company car
Pension scheme
Career progression opportunities in a growing business
If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field-based role in East Anglia, apply today.
Mandeville is acting as an Employment Agency in relation to this vacancy.
How to Apply
If you would like to be considered for this position, please apply online below or alternatively call us on View phone number on mandevillerecruitment.co.uk to discuss your suitability.
£35k - £42k per annum
...Overview Job Title: Account Manager / Contract Manager / Customer Account Manager – Field Based – East Anglia Salary: £38,000 – £42,000 + Bonus + Company Car + Benefits Location: East Anglia & Surrounding Areas – Norwich, Ipswich, Bury St Edmunds, King’s Lynn, Colchester...SuggestedLong-term contract£35k - £37k per annum
...Holding, a network of technical wholesalers providing water solutions across 10+ locations in Europe. Become our new Inside Sales Account Manager! Availability: Full-time Location: Office-based in Bury St Edmunds Are you ready to build a rewarding sales career...SuggestedLong-term contractPermanentFull-timeOn-site- £31k - £42k per annumEstimatedAs an Account Executive, you will build a book of business in Farm & Estate, Commercial & Bloodstock; ensuring client retention, business growth, and cultural alignment. You will manage client renewals, negotiate with insurers, drive new business, and provide claims support...SuggestedFull-timeHybrid workingProbationary period
£40k - £60k per annum
...Manage a client portfolio with high level of client responsibility Deal with all elements of client service with support from Director/Partners for technical areas Develop opportunities for the Group and flag to Director/Partner Oversee your team's portfolios Provide...Suggested- £46k - £59k per annumEstimatedCompany: HAYS SENIOR FINANCE Job Type: Permanent, Full TimeSuggestedPermanentFull-time
- £41k - £54k per annumEstimated...Senior Account Executive - Property Insurance ~202603973 ~Ipswich, England, United Kingdom ~Full time View favourites Description... ...The Role: Work alongside Brokers and Client Relationship Managers to understand the client’s business and their risk management...Full-timeHybrid working
- £39k - £52k per annumEstimated...Account Executive - Manufacturing Practice ~202601062 ~London, England, United Kingdom ~Ipswich, England, United Kingdom ~Full... ...for retention of clients and new business development. You will manage and develop client and Will is relationships, grow the portfolio...Long-term contractFull-timeHybrid working
- £31k - £41k per annumEstimated...candidate will be fully qualified ACCA or ACA. Potentially with some post qualification experience. The role will involve managing accountancy and taxation matters for a variety of small business clients and will include managing the preparation of financial statements...PermanentOn-site
£40k - £50k per annum
...Practice Accounts Manager / Bury St Edmunds or Ipswich / £40 – 50K If you’re looking to take the next step in your Practice career and you want a firm that genuinely cares about you, this is the role for you. Are you working as an Accounts Manager or looking to step up...Hybrid workingRemoteFlexible hours- £42k - £56k per annumEstimated...Gallagher Way. Overview The Commercial Niche Practice (CNP) Account Executive plays a pivotal role in delivering exceptional client... ...and risk mentor, you will adopt a client-centric approach to managing insurance programmes, providing tailored solutions, and helping...Long-term contractLive-out
- £30k - £39k per annumEstimated...OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people...Flexible hours
- £46k - £61k per annumEstimated...Senior Business Development Manager ~202604787 ~Manchester, England, United Kingdom ~Leeds, England, United Kingdom ~Cardiff, Wales, United Kingdom ~Birmingham, England, United Kingdom ~Bristol, England, United Kingdom ~Ipswich, England, United Kingdom ~London...Full-timeHybrid workingFlexible hours
£30k per annum
...We are looking for a confident and highly motivated Business Development Manager to join us at OrderYOYO. We are growing rapidly across all of our markets in Europe and expanding to more countries in Europe over the next year, here’s how you can part of that! ORDERYOYO’s...Casual workOn-site- £33k - £43k per annumEstimated...Balance the demands of prospecting for new business, in addition to enhancing relationships and contact points within the existing account portfolio. Maintain a presence in the BPX branch, staying close to the people and local market. Support marketing activities such...PermanentFull-timeNo agency
£4,760 per month
...Bishop’s Stortford and Bognor Regis, and our next opening scheduled for Ipswich . The Role We are looking for our next Branch Manager to lead one of our elegantly designed boutiques, located in the heart of the town. Your mission is to drive sales growth and...PermanentOn-site- £40k - £53k per annumEstimated..., and industrial sectors. We are currently seeking a Branch Manager to lead our Beccles Branch . This is an exciting opportunity... ...Customer Management: Execute agreed customer plans for selected accounts, ensuring quality customer contact and effective implementation...Full-time
- £43k - £55k per annumEstimated...ProTalent are currently working with a successful, modern and fast-growing accountancy practice in Ipswich to recruit a new Accounts Manager . If you are looking to step into a medium/larger sized firm, with an outstanding local reputation and ambitious growth plans, this...
- £42k - £55k per annumEstimated...Bureau Accounting Relationship Manager ~202603007 ~Ipswich, England, United Kingdom ~Full time View favourites Description We are seeking a specialist Bureaux expert providing high levels of technical leadership, facilitates complex query resolution, manages...Full-timeHybrid workingOn-siteRemote
- £39k - £51k per annumEstimated...current contracts, identifying and implementing improvements. Manage and implement SLAs and KPIs with suppliers to drive supplier... ...stakeholders and C suite Advise on the sourcing strategy, and be accountable for end to end strategic sourcing process. Understand...Long-term contractFull-timeFlexible hours
£85k per annum
...the East region Support, coach and develop the operations Managers to deliver outstanding care and meet regulatory requirements... ...Commercially astute, with experience owning P&L or budget accountability Outstanding people leadership skills — a developer of talent...40 hours/weekPermanentFull-time- £29k - £38k per annumEstimated...Job Title: Assistant Branch Manager - Bury St Edmunds Working Hours: Monday to Friday (7.30am-5pm), Alternate Saturday Mornings (8am-12pm) We are Travis Perkins. Leading our industry for over two centuries, we've built our early foundations into a nationwide business...PermanentFull-timeMonday to FridayDay shift
- £34k - £45k per annumEstimated...Overview Branch Manager – Ipswich Are you a natural leader with a passion for driving sales and delivering outstanding customer... ...targets. Proven leadership and people management skills. P&L accountability and the ability to manage branch operations for maximum...
£50k - £65k per annum
...A growing accountancy firm in Bury St Edmunds is seeking a confident and organised Client Manager to take responsibility for leading teams, coordinating client activity and ensuring operational excellence. This is a great opportunity for someone who enjoys a varied workload...Long-term contractHybrid workingFlexible hours- £37k - £48k per annumEstimated...FINMAR Client Relationship Manager ~202604509 ~Ipswich, England, United Kingdom ~Full time View favourites Description The Client Relationship Manager is responsible for building and fostering relationships with certain qualified Carriers that write the FINEX...Full-timeHybrid workingFlexible hours
- £43k - £57k per annumEstimated...Hospitality, Retail, and Professional Services. No two days are ever the same, offering you a variety of new challenges and opportunities to manage and develop relationships. Key Responsibilities: Client Relationship Management: Understand client’s business and risk...Full-timeHybrid workingOn-siteWork from home
£40k - £45k per annum
Company: LJ RECRUITMENT Job Type: Permanent Salary: £40000 - £45000 per annumPermanent£14.2 per hour
...Role: Starbucks Assistant Manager Full-Time: Hours: 25+ hours per week | shift patterns Part-Time: Hours: 8–24 hours per week | shift patterns Flexible: Shifts designed to work around your availability, with a minimum of 8 hours per week Location: Newmarket...Hourly payFull-timePart-timeFlexible hoursShift workRotating shifts£33.48k - £45.42k per annum
...Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive...Extra incomeLong-term contractFull-timeHybrid working5 days/week£40.78k per annum
...injury, crisis or a stay in hospital, enabling them to live safely and confidently in their own homes. We are looking for an Assistant Manager , to join our Home First Management Team. This is an exciting opportunity to play a key role in supporting an outstanding rated CQC...PermanentPart-timeCasual workHybrid workingWork from homeFlexible hours£12.87 per hour
...Why join us? We are currently recruiting for a Assistant Manager within our Pets Corner store based in Guildford. Pets Corner have grown into a larger company through the years, however it is still very much a family business at heart. We quickly identify individuals...PermanentFull-time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Account Manager. Be the first to apply!
- client account manager Suffolk
- account manager at axa Suffolk
- account director media Suffolk
- account manager hospital Suffolk
- customer account manager Suffolk
- amazon account manager Suffolk
- customer service account manager Suffolk
- new account manager Suffolk
- landscape account manager Suffolk
- account manager fintech Suffolk