Customer Service Associate

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

Join Our Team as a Customer Service Associate!

Are you passionate about delivering exceptional customer service and helping people navigate their financial futures? At Gallagher, we are looking for three dedicated

Customer Service Associates to join our team and deliver a first-class member experience. This is your chance to make a meaningful impact by supporting members with their pension scheme queries while growing your career with a global leader in insurance, risk management, and consulting.

As a Customer Service Associate, you will be the first point of contact for members with queries about their pension scheme benefits. You’ll provide guidance on portal management, benefit information, and administrative processes, ensuring every interaction is handled with professionalism and care.

How You'll Make An Impact

• Handle member queries via phone and other communication channels.
• Manage and respond to follow-ups, complaints, and escalations.
• Provide updates to members and authorised parties, including outbound contact when required.
• Process initial death cases and ensure accurate record-keeping.
• Deliver tailored member experiences based on their scheme enrolment.
• Ensure compliance with FCA, GDPR, and other regulatory guidelines.
• Maintain a strong understanding of pension administration processes to manage expectations and provide clear explanations.
• Collaborate with team members and adapt to team availability as needed.
• Continuously improve your skills with the support of your Team Leader.

About You

• Customer service experience in a contact centre, retail, hospitality or financial environment (essential).
• Excellent time management and attention to detail.
• Strong communication and objection-handling skills.
• Experience working within regulatory guidelines would be desirable, but full training given..
• Background in financial services or pensions administration (desirable, but full training is available).
• Proficiency in Microsoft Office and the ability to quickly learn pension administration systems.
• Happy working in an office based role.
• Eligibility to work in the UK.

Why Join Gallagher Benefits Consulting?

At Gallagher, we pride ourselves on living

The Gallagher Way , a commitment to integrity, teamwork, and doing business the right way. We are a close-knit, supportive community where collaboration and innovation thrive. Here, you’ll find opportunities to grow your career, make a meaningful impact, and be part of a company that values its people as much as its clients.

Ready to Make a Difference?

If you’re ready to take the next step in your career and join a team that values your expertise and passion, we’d love to hear from you. Apply today and become a champion of The Gallagher Way!

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with ***email_hidden*** . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.