Support Medical Secretary - Medicine Division

JOB OVERVIEW

An exciting opportunity has arisen for a Support Medical Secretary to work within medicine division based at The Royal Shrewsbury Hospital, Shrewsbury. Fixed term and Secondment considered. Please have agreement from your line manager to support before applying. The post is for 9 months working 37.5 hours per week across Monday to Friday. The post holder will join a team of Medical Secretaries who organise the workload of the Consultants within the department and ensure that an efficient service is provided. You should already possess 4 GCSEs (grades 9 - 4 or C - A) or equivalent, RSA stage 3 typing, word processing (or have equivalent experience) and knowledge of MS Office The ability to plan and prioritise a varied workload is essential, as are good interpersonal skills and the ability to communicate with a variety of staff groups at all levels.

MAIN DUTIES OF THE JOB

The post holder will produce accurate clinical and general correspondence, regularly using complex and sensitive medical terminology from audio transcription. They will also be required to respond to telephone calls from anxious and distressed patients, responding appropriately to contentious, sensitive and difficult enquiries. The successful applicant will gain valuable experience in the day-to-day management of a busy Medical Secretaries office.

WORKING FOR YOUR ORGANISATION

OUR POPPY’S PROMISE COMMITMENT

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times. We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care. Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding. By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day. The successful applicant will join a busy team. The post holder is pivotal in the patient’s relationship with the hospital, the clinical team and the Consultants. The team support each other to organise the workload of the Consultants within the department and ensure that an efficient service is provided.