Job Category : Housing and Revenues
Location : Nottingham Community Housing Association
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £15.18
Prepare advertisements for and advertise void properties, appropriate to each tenure type to facilitate lettings, minimising re-let times to give our customers their next home and build sustainable communities.
Support Letting team colleagues in ensuring void times are managed within the agreed NCHA annual targets for all relets
Support allocations and lettings processes by responding to customer enquiries, preparing sign up packs and agreeing incentives to be applied on hard to let properties.
Process the termination of tenancies promptly and progress the return of keys to NCHA.
Ensure all systems and records are updated and maintained on an accurate and timely basis; producing associated reports on the allocations and void service as and when required.
Develop and maintain information required on new housing schemes for customers.
Administer the HOMESWAPPER scheme and downsizing scheme; including payments from the budget.
Deliver these functions in line with corporate aims and values, policies and procedures, meeting KPIs and outcome measures relevant to your role whilst remaining focused on providing excellent customer experiences and partner relationships as an ambassador for NCHA to enhance the organisation’s reputation.
Carry out any other tasks relevant to your role as instructed by your managers
Knowledge
Knowledge of current social housing issues.
Qualified to Charted Institute of Housing Level 2 or relevant equivalent qualification or be committed to undertaking ongoing professional development commensurate with the role.
Skills and experience
Experience of working in social housing or a lettings environment
Experience of delivering successful customer focused services
Ability to communicate effectively with internal and external customers by demonstrating tact, diplomacy, sensitivity and customer care.
Ability to solve problems fairly and logically
Demonstrable high level of numeracy, IT and literacy skills
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