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Job Description
Customer relations
• Provides a friendly and personalised welcome for guests
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Promotes the F&B offer
• Is attentive to guests' requests and respects them
• Helps gain customer loyalty through the high standard of service
Professional Techniques
• Ensure breakfast items are cooked to the highest quality and all items replenished throughout service
• To receive deliveries and check food items
• Completes the following tasks: prepares the point of sale and preparation areas, welcomes guests and provides waiter service, cleans and tidies the dining room and preparation areas after closing
• Before every work shift, finds out about dish composition and any shortages
• Organises his/her work to suit fluctuations in numbers, events and guests
• Ensures the equipment used remains in good condition
• Communicates and works in close and constant cooperation with the kitchen to ensure an excellent standard of service
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Vacancy posted 1 day ago
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