THE COMPANY
Ramsden International is the UK’s leading wholesale exporter of British grocery brands, selling over 24,000 products to more than 650 customers in 133 countries worldwide.
Customer service is at the heart of the business. Since their humble beginnings in 1946 they have refined and developed Ramsden International, building on the wants and needs of loyal customers around the globe. Their aim is to make importing British groceries as simple as possible for their customers and by honing their expertise in the export market, becoming adept at understanding the needs of many retail sectors and consumers.
Since 1998 they have received over 90 business awards and pride themselves on being recognised for being the best at what they do. Proud to have received The Queen’s Award for Enterprise in International Trade in 2004, 2009 and 2012 – the most prestigious award any British business can hold for exporting success.
JOB PURPOSEWe are looking for a dynamic Export Account Advisor to join a highly diverse team responsible for managing key accounts across allocated territories.
You will manage your own workload and ensure that customer deadlines are met, and revenue targets achieved. You will need to have excellent written and verbal communication skills.
KEY RESPONSIBILITIES- Day to day communication with your customers ensuring they experience "world class" customer service.
- Receive, quote and process customer orders through to invoice in accordance with territory requirements and providing aftercare for all our orders
- Communicate with internal stakeholders for commercial, data and financial queries
- Monitoring availability of orders, highlighting any shortages of concern to drive best possible availability
- Monitoring sales, upselling and avoiding lost/lapsed customers on all your accounts
- Act as a helpdesk function supporting customers with any queries including IT queries relating to our ordering system
- Promoting customer self-service through the Company E-Commerce platform
- Ensure all paperwork is completed to allow for smooth goods entrance into territory
- Stay up to date with relevant legislative changes within your territory and flag any potential issues with the relevant parties
- Sharing of category focus, new product development and promotional information
- Complaint handling for your own customers
- Small claim approvals
- Strong key account management experience
- Exceptional communication skills both verbal and written
- Organised and able to prioritise own workload
- IT literate with sound understanding of Microsoft packages
- Customer centric
- Ability to manage your own time and strong ability to think outside the box to solve problems as and when they arise
- Strong attention to detail
- Additional language skills - advantageous but not essential
The ideal candidate will thrive in a busy environment where they love to make a difference and put customer at the heart of everything they do. A person that can work on their own and can manage their own workload but are willing to ask for support if required. The right person will be able to juggle multiple tasks at the same time and be motivated by targets.
WHAT'S ON OFFER?- Highly competitive salary
- Work from home on a Friday
- Discount cards
- Health cashback plan
- 2 x life assurance
- 5% employer matched pension
- Monday - work from home or the office (optional) - 8.30am to 5pm
- Tuesday, Wednesday and Thursday - work from the office - 8.30am to 5pm
- Friday - work form home with an early finish - 8.30am to 4pm
Vacancy posted more than 2 months ago
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