Mail Support Representative

Contractual hours

36.25

Job category/type

• XPS Administration

Date posted

13/05/2026

Job reference

REQ003633

Mail Support Representative Location: Middlesbrough

Employment Type: Permanent, Full Time

Grade: Associate

Office Based

REQ003633

About XPS Group

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role

Our teams of pension administrators provide services to a wide range of trust-based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. Our range of pensions administration services include: scheme administration, communication, scam identification, payroll services, pension scheme accounting, de-risking projects and technical consultancy.

Our administrative approach is scheme-based; one team is responsible for every aspect of each client’s service, enabling us to build the best possible relationships and provide the clarity of focus each scheme deserves.

Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customer service as we do on technical proficiency and quality control.

Key Responsibilities

• Sorting, scanning and distribution of incoming post.
• Electronic indexing of correspondence and creation of workflow tasks using multiple systems.
• Printing and preparing letters and documents for outgoing post.
• Liaising with administration teams to resolve queries.
• Handling and processing of payment receipts, precious documents and returned mail.
• Monitoring email accounts and processing emails for administration teams.
• Providing extra administration support to the service delivery teams and general office duties.
• Converting paper documents into scanned images and undertaking mass scanning/indexing projects.
• Data cleansing – adding to and amending data held within the system.
• Providing phone cover and reception duties, answering queries raised by employees and clients.
• Additional ad-hoc activities as required.
• Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.

Your Profile: Essential

• Previous office experience within an administrative role.
• Good communication skills.
• Good interpersonal skills.
• Ability to manage multiple tasks and prioritise effectively.
• Strong organisational, planning and prioritisation skills.
• Desire to improve standards and develop new procedures and working practice.

Qualifications

• GCSE Maths and English

What We Offer

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply

Interested candidates should submit applications via Apply Now option or contact ***email_hidden*** for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunities Statement

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who Are We

To find out more please visit: