Process Engineer

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

Learn more about who we are and what we do:

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

The Process Engineer is responsible for analysing, designing, and improving operational processes to enhance efficiency, productivity, quality, and cost performance. The role works closely with Operations, Planning, Quality, and Continuous Improvement teams to identify process improvement opportunities, implement solutions, and drive operational excellence across the business.
Key Responsibilities
Process Improvement

• Analyse existing operational processes and workflows to identify inefficiencies and improvement opportunities.
• Develop and implement process improvement initiatives to increase productivity, reduce waste, and improve service levels.
• Conduct root cause analysis and implement corrective and preventive actions.
• Support continuous improvement projects using Lean, Six Sigma, Kaizen, or other improvement methodologies.
• Create and maintain standard operating procedures (SOPs) and process documentation.

Data Analysis & Reporting

• Collect, analyse, and interpret operational data to identify trends and performance gaps.
• Develop reports, dashboards, and KPIs to monitor operational performance.
• Use data-driven insights to recommend process improvements and cost-saving initiatives.
• Conduct time studies, workflow analysis, and capacity planning assessments.

Project Management

• Lead and support process improvement and operational excellence projects.
• Coordinate with cross-functional teams to ensure successful implementation of new processes.
• Manage project timelines, deliverables, and stakeholder communications.
• Support business expansion, automation, and system implementation projects.

Quality & Compliance

• Ensure operational processes comply with company standards, health and safety requirements, and regulatory obligations.
• Participate in audits and process reviews.
• Support the implementation of quality management and continuous improvement frameworks.

Training & Stakeholder Management

• Train employees and managers on new processes and best practices.
• Work closely with Operations, HR, Finance, IT, and external vendors to drive process improvements.
• Provide ongoing support and guidance to operational teams during process changes.

Qualifications & Experience
Essential

• Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Operations Management, Supply Chain Management, or a related discipline.
• Experience in process engineering, operational excellence, continuous improvement, or a similar role.
• Strong analytical and problem-solving skills.
• Advanced Excel skills and experience with data analysis tools.
• Experience mapping processes and implementing operational improvements.
• Excellent communication and stakeholder management skills.

Desirable

• Lean Six Sigma Green Belt or equivalent qualification.
• Experience within logistics, warehousing, e-commerce, manufacturing, or supply chain operations.
• Knowledge of WMS, ERP, LMS, or operational management systems.
• Experience using Power BI, SQL, or other business intelligence tools.

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.